MTN appoints new African unit chief executives

MTN Group has announced CEO appointments in its Cameroon, Rwanda and Uganda units to support its digital-focused Ambition 2025  strategy for growth.

The pan-African group revealed in a statement, starting September 1, MTN Rwanda CEO Mitwa Ng’ambi will become CEO of MTN Cameroon, replacing Stephen Blewett, who is leaving the operator group.

Ng’ambi led the public offering of the Rwanda unit and established its fintech subsidiary, she was also credited with strengthening stakeholder engagement and worked at MTN’s Benin and Zambian operations.

MTN South Africa chief consumer officer Mapula Bodibe will step up as MTN Rwanda boss, with a background in commercial strategy and consumer marketing, and 15 years’ experience within the group.

MTN Group poached Safaricom chief consumer business officer as its CEO at MTN Uganda, replacing Wim Vanhelleputte, who will take on the newly created group-level role of operations executive covering Liberia, Guinea-Conakry, Guinea-Bissau and Congo-Brazzaville effective August 1. 

“The appointment of these executives, all with strong track records of execution and results, adds to our confidence on delivery of our Ambition 2025 strategy,” said MTN Group President and CEO Ralph Mupita. 

“My thanks to Stephen for his valuable contribution to the MTN Group over the years and I wish him well as he journeys to new opportunities outside of the African continent. I welcome Sylvia to the Y’ello family and look forward to working with her, as well as with Mitwa, Mapula and Wim in their new roles, as we continue to execute on our Ambition 2025 strategy.”

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Less-Popular (But Powerful) PBXware Features You Need To Know

PBXware is our best-selling product for a reason. It has been one of the most reliable and popular VoIP systems worldwide since its release in 2004. PBXware also perfectly integrates with gloCOM and gloCOM GO, our Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits including Softphone, Messaging, Faxing, Collaboration, and third-party service integrations capable of transforming a companies communications system into a real powerhouse.

Our high-quality engineers are committed to constantly improving PBXware and adding new features. Some are more popular than others, as with most applications. This blog aims to highlight two enterprise features that you may or may not know. These are two less-known but very beneficial PBXware features: Directory Sync Management and Touchless Provisioning.

Directory Sync Management

What is Directory Sync Management (DSM)?

Directory Sync Management (DSM) is an enterprise feature that users can utilize in large organizations that use LDAP to handle multiple accounts. This feature allows users and clients to connect to an LDAP server and validate users using LDAP. 

What is LDAP, and How Does It Work? 

Having mentioned LDAP, let’s briefly explain what its role is. LDAP (Lightweight Directory Access Protocol) is commonly used to offer a central authentication location for saving usernames and passwords. With a plugin, LDAP may validate users in many applications or services. LDAP can be used to authenticate users and passwords with various applications, including workplace e-mail, file servers, and, in our instance, the telephony system.

In short, LDAP handles user login information authentication, allowing users to log in once and access several files on the server. 

Value & Benefits

DSM allows users to sync Extensions more quickly by utilizing Extension Templates and selecting general configuration options for Extensions. Users may also choose customized settings for specific Extensions and make adjustments if necessary.

Directory Sync Management Extension template

‘Extension Template’ specifies the default Extension options that aren’t manageable via LDAP. The Extension template will be utilized entirely when adding a new user to PBXware. Setting the template will not impact existing Extensions – only new ones.

Directory Sync Management Summary E-mail

The Directory Sync Management Summary E-mail feature provides details about every directory synchronization in the form of an e-mail message.

How Can I Use This Feature?

After every directory synchronization, a summary e-mail will be sent. Users can choose from a couple of options here to set up the configuration suited to their preferences. By default, the E-mail template includes the Date, number of Added/Edited/Deleted Extensions, and number of failed syncs.

The other option offers you to opt for Errors only, which means that the administrator will receive only e-mails in the case of failed synchronization with additional information attached to the e-mail.

Value & Benefits

Summary E-mail is a useful component of the Directory Sync Management feature since it allows you to be informed via e-mail about every Directory synchronization, as well as every failed sync. Opting for Errors only mode will allow administrators to avoid getting their mailbox filled with many e-mails. Instead, they will only get one when an error occurs.

Directory Sync Management Attributes

Setting Attributes is another important section of DSM. 

The ‘Attributes’ section allows users to uniquely define the characteristics of the object. Each object has a certain set of attributes that can be changed manually. Attributes are used for mapping the LDAP attributes with the Extensions options found on the system.

Touchless Provisioning

What Is Touchless Provisioning?

Touchless provisioning is a business feature that may be quite useful in large deployments with many devices to set up. Configuring a large number of devices can be tedious, but Touchless Provisioning eliminates the need to deploy and configure each device manually.

Value & Benefits

Touchless provisioning allows users to automatically provision the phone without entering the provisioning settings in the phone’s user interface. This feature can significantly lower the time needed for manually provisioning devices in larger companies.

Currently, supported brands for the Touchless provisioning service are Yealink and Snom, but more manufacturers can be added if needed.  

Countless Features And Some More

DSM and Touchless Provisioning are just two powerful features of many available in PBXware 6.5. To find out more about PBXware (and our other top-quality products), head over to our Downloads page.

The UCaaS industry is still fast-expanding, so don’t hesitate to contact us if you’re interested in obtaining high-quality software solutions adapted to the telecom service you provide.

4 Most Popular UCaaS Tech Stack Features

ucaas tech stack

What is UCaaS Tech Stack?

Unified Communications as a Service, or UCaaS for short, is a cloud-based mechanism that provides enterprise-level communication tools and applications. UCaaS offers businesses lower operating costs and improved productivity, among many other benefits. 

The Most Popular Features of The UCaaS Tech Stack

UCaaS allows companies to have their employees work from anywhere, which has especially gained in popularity since the outbreak of the COVID-19 pandemic. Today, many cannot imagine going back to the office full-time. Many companies are following the trend and opting for a hybrid work model

Bicom Systems is one of those companies that opted for a hybrid working model for their employees. Even though we are unified communications software manufacturers, we also enjoy the benefits of unified communications, just like the rest of the industry. We can not imagine our day-to-day operations without a wide range of UCaaS tools and features.

Therefore, we decided to share with you the most important features of the UCaaS tech stack and pinpoint some very useful benefits.

  • Video and Audio Conferencing From Anywhere

For the past two years, video and audio conferencing have been one of the most searched terms on the internet, so it’s no wonder that this UCaaS feature ranks first. The way we do business has changed dramatically, but we’ve been able to rapidly adapt to some great applications. We hold daily meetings, collaborate together on numerous documents, and presentations, and attend meetings with more than one hundred individuals who are spread out around the globe!

Many people consider team flexibility while looking for a job. UCaaS provides more lines of communication and makes it easy to work from home or practically anywhere, which can be a deciding factor for some.

  • Industry-leading Voice and Telephony

We often see that UCaaS and VoIP are mentioned in the same context. However, VoIP is only one of the functions of unified communications. Bicom Systems’ VoIP solution is powered by PBXware, our IP PBX, the industry’s oldest and most mature Professional Open Standards Turnkey Telephony Platform.

Calls are the backbone of any organization, and by using UC apps, you will not only increase productivity but also save money.

gloCOM gloCOM GO Meeting

gloCOM gloCOM GO Meeting

  • Enterprise-level Instant Messaging

Chat is another essential component of UCaaS that is frequently used. Messages with one or more co-workers in a group chat can sometimes suffice to agree on specific issues. We don’t need to detail how simple chat messages are, especially since your conversation history syncs across all devices. This means that your mobile app’s chat messages are synced in real-time with the app’s desktop version.

  • Remote Work Simplified

You may increase your team’s productivity, streamline workflow with seamless integration, improve customer communication, and lower your total cost of ownership by using unified communications as a service.

Unified communication services are hosted in the cloud, which means that we, as a UCaaS provider, manage it for you and administer all upgrades virtually. 

UC platforms allow employees to enjoy the benefits of remote work and make the best use of BYOD policies. UC elevates the overall satisfaction enabling users to attend meetings from any location utilizing any device, such as a personal smartphone or a tablet.

According to new research, working from home can make people happier by up to 20 percent. According to the findings, employee satisfaction would plummet if they returned to an office-only work arrangement.

Cloud-based solutions, like Unified Communications, provide a wide range of applications that enable this, as well as several tools for collaboration and productivity.

Features of UCaaS Tech Stack: Summary

Video and audio conferencing, real-time messaging, and telephony are all common elements of UCaaS. These services are advantageous to businesses searching for cost-effective or off-site solutions. UCaaS tech stack is a one-stop solution for every business communication needs. It combines all those features above and elevates communication amongst coworkers to a whole new level. 

Bicom Systems offers a one-stop-shop for all unified communications software needs. Let’s take a look at our enterprise solutions:

gloCOM (Desktop App)

gloCOM is a reliable desktop Unified Communications tool that tightly integrates with PBXware, our VoIP Telephony Platform. It is designed to elevate your business communications to a whole new level. Its main goal is to make day-to-day communication and cooperation more accessible and enjoyable.

It includes IP Phone connection, Softphone, Messaging, Conferencing, CRM access, Faxing, File transfer capability, and much more to help you collaborate effectively with your team. gloCOM’s features are nicely bundled under a single attractive desktop application interface that provides a superb user experience across all major desktop platforms.

gloCOM is available in four editions: Office, Business, Agent, and Supervisor. Each has its own set of capabilities to boost efficiency and productivity.

gloCOM Meeting

gloCOM Meeting

gloCOM Meeting (Web App)

If you are interested in video conferencing only, gloCOM can also be used as a web application module called gloCOM Meeting. It’s also convenient if you don’t have the gloCOM desktop app installed on your computer. Users can access gloCOM Meeting via a link and join existing meetings or start their own.

gloCOM Meeting allows you to meet with numerous users simultaneously while providing the following features: Video Conferencing (grid and speaker view), Audio Conferencing, Screen Sharing (particular application or entire screen sharing), Remote Control during screen sharing, and Group Chat.

gloCOM GO (Mobile App)

For those who would like to have a job in their pocket, our mobile application gloCOM GO is the right solution.

Work while on the road and minimize time wasted as much as possible. You will get the most out of your time with the gloCOM GO Unified Communications mobile app and PBXware Phone system. Using the gloCOM GO Presence panel capability coupled with PBXware, you can plan phone calls, manage your time, and define your availability (presence options are: Available, Busy, Away, Do Not disturb, Lunch Break).

Ready to Step Into the World of Unified Communications?

Start Your Free Trial Today

If you are interested in Bicom Systems’ products, our Sales team will walk you through all the bells and whistles of our unified communication solutions. Start your Free Trial today, and feel free to request a demo. Visit our website for more information on Bicom Systems and our products.

Business Partnership

Become a Bicom Systems partner, and together we will enhance global communication. Feel free to contact us now.

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