At Bicom Systems, each new release is an opportunity to make communication easier and more productive for businesses.

With version 7.5, we’ve taken a major leap forward by launching the gloCOM for Teams Beta app and significantly enhancing our unified communications approach.

We designed this solution to bridge the gap between internal collaboration and external communication, without trade-offs.

This move combines the most advanced collaboration tools in Teams with the most advanced VoIP features available in gloCOM.

Why We Built This

Microsoft Teams offers excellent internal collaboration functions. But when it comes to external communication, businesses often require advanced calling features or SMS integration to fully meet their communication needs.

Even with paid add-ons like Teams Phone, key limitations remain: flexibility, feature depth and cost-efficiency.

We built this integration in response to recurring business challenges, including:

• Teams users needing better call management
  
• Organizations trying to avoid extra licensing costs or duplicating infrastructure
  
• Businesses wanting real-time presence across platforms so they can reduce missed or mistimed calls
• Companies in regulated industries that need call recording, logs, and analytics, without workarounds

Bicom Systems’ response to these challenges was a stable, high-quality integration of gloCOM’s communication capabilities into Microsoft Teams, delivered without additional costs or complex migrations.

How It Actually Helps

But how does this make your work life easier? 

Teams users can now access advanced VoIP and PBXware features like calling, conference calls, voicemail, SMS, and call logs, directly within the Teams interface, making it a much more powerful tool for external communications.

An additional benefit is presence syncing from Teams to gloCOM. That means everyone’s availability stays up to date, and teams never miss a call, even if they’re using Teams for collaboration or gloCOM for calling.

Finally, the result is a smoother workflow: fewer app switches, better communication visibility, and all the core tools people rely on in one place.

Who Gets the Most Value

gloCOM for Teams is built for businesses that need more from Microsoft Teams, especially in professional-grade telecommunication solutions.

Here’s who will find the most value:

• Businesses seeking full voice capabilities in Teams
  Perfect for companies that want to bring the functionalities of PBXware into Teams, without managing separate platforms.
• Organizations already using gloCOM or PBXware
  Easily extend your current setup into Microsoft Teams, with no new systems, and no learning curve.
• Customer-oriented teams (Sales, Support, Hybrid)
  These teams benefit from the seamless integration of SMS, real-time caller details, call transfer, and more.

The list doesn’t stop there, as gloCOM for Teams gives many industries the tools they need to connect, communicate, and collaborate at a higher level.

Stay Synced Up

The beta release of gloCOM for Teams, included with version 7.5, delivers a comprehensive all-in-one solution directly within your existing Teams environment, providing an expanded bundle for seamless collaboration and communication.

This is another step forward in our commitment to enhancing overall productivity and reducing workplace stress.

For further detailed information on the integration’s full toolset, be sure to check out our User Manual for the gloCOM for Teams.

And, if you’re looking forward to what comes out of the Bicom lab next or have any further questions, feel free to Contact Us. We’re happy to answer them.

Digicel Group and Symptai Consulting Limited have joined forces to offer businesses better access to world-class solutions and experts to support all their technology needs. This milestone builds on Digicel’s initial stake in Symptai, acquired in December 2021, and underscores the Group’s continued commitment to driving secure digital growth and transformation across the region.

Symptai, a leading technology advisory and cybersecurity consultancy firm, boasts a 27-year track record as regional experts in cybersecurity, data privacy and protection, anti-money laundering, risk and compliance, and digital transformation. With Digicel Business’ mobile and ICT solutions, Symptai’s deep expertise supporting governments, financial institutions and large enterprises will continue to enhance Digicel’s business solutions across the Caribbean.

“This is a major step forward in strengthening Digicel’s capabilities in cybersecurity, data privacy and digital transformation,” said Liam Donnelly, Chief Business Officer, Digicel Group. “For over five years, Digicel has been a pioneer in the cyber and SOC (security operation centre) services for businesses and now we’re taking it to the next level. Globally, there’s a dearth of cyber expertise, so you can imagine across the Caribbean, with a population of about 45 million people, the demand is great. Now, with the combined expertise of Digicel and Symptai, there is an even larger pool of knowledge and experts to better serve our customers and have even greater reach across the region and beyond.”

“Symptai and Digicel have been working in tandem for a number of years now and as a business partner, Digicel has everything you could want for your company,” said Marlon Cooper, CEO, Symptai Consulting. “The technology, the network, the consultants, the partners (locally and internationally) are all there, which means that whether you’re a small, medium or large-sized business, we have the products, services and people to meet you where you are, and also to help you as you scale.”

Now that Symptai is fully part of the Digicel Business family, customers can expect a seamless and strengthened value proposition—backed by Digicel’s global strategic partners and Symptai’s proven experience. This unified approach positions Digicel Business as the leading technology partner for businesses of all sizes, not just in Jamaica, but throughout the region.

Digicel Business and Symptai Consulting remain committed to delivering greater value and stronger security solutions to customers, empowering Caribbean businesses to thrive in an increasingly digital world.

ENDS

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, our investments of over US$5 billion and a commitment to our communities through our Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With our Connecting. Empowering vision at the heart of everything we do – supported by our DIGI values of Diversity, Integrity, Growth and Innovation – our 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel Business provides end-to-end fully managed business solutions with its robust network, expert resources and cutting-edge technology. These all work in synergy with one aim – efficiencies across businesses, large or small. Partnering with industry-leaders to deliver innovative products and technology, Digicel Business’ consultative approach to customer engagement ensures the best possible solutions for all businesses.

Visit www.digicelgroup.com for more.

News

Speaking at DTW in Copenhagen, Vikram Sinha, CEO of Indosat Ooredoo Hutchison (IOH), called on operators to go ‘all in’ on AI transformation

As was to be expected, the topic of AI dominated discussions on the opening day of DTW this year. Numerous operators took to the stage to exhort the technologies potential to transform the telecoms world and help telcos return to growth. Chief among these AI cheerleaders was IOH CEO Vikram Sinha, who said telcos should be embracing the new technology as much as possible.

“AI is not the metaverse – it’s real today,” said Sinha. “We have to go all in. We have to get serious. We need to see how we can make 12-15% growth the norm for telcos,” he said.

Sinha explained how IOH’s AI strategy revolved around turning the network and its wealth of data into a ‘product factory’ for consumer AI use cases.

“We want to solve customer problems and we want to be with them on that journey,” he said, adding that IOH was targeting use cases across the consumer value chain.

“AI has to be for all. It cannot be only for high end customers,” he said. “We have been working on creating a product on SMS – this would touch everyone. Similarly, you can have an [AI] personal tutor. Everyone can have a personal nurse, and farmers and have AI support. If our customers start seeing a product which is helping their daily life better, that is solving their problem, the respect for you will go up. Your ARPU will really go up.”

In-house AI capabilities

IOH has been positioning itself as an AI company for a number of years now, seeing the emerging technology as a key driver of revenue growth on their journey from telco to techco. Earlier this year, the company launched a Sovereign AI Factory, powered by Sahabat-AI, a 70-billion parameter large language model that operates in Indonesian and five additional local languages. This, IOH says, will allow GenAI services to be delivered to all Indonesians, not only those that speak English. This large language model (LLM) will form the basis of numerous IOH products, expanding on their ability to create AI use cases in-house.

With digital sovereignty of ever increasing importance, being able to create these products independently and with local partners is a growing focus.

“We have created a vertical Chief Product Officer,” said Sinha. “Telco never had a product team[…] but in three years time you’ll need to have product capabilities to make sure that you don’t outsource everything.”

But while many of AI-driven use cases are already in development, both by IOH and other telcos, few are currently commercially available at scale. For Sinha, part of the challenge lies in how telcos frame these AI use cases in discussions with customers.

“Don’t talk about POC [Proof of Concept], talk about Proof of Value,” said Sinha. “Once customers talk about value, we’ll have a flywheel effect.”

“Progress is better than perfect,” he added.

A platform for AI innovation

Speaking on stage alongside Sinha, Danish telco Nuuday’s CEO Christian Thrane took a different approach to AI use cases, noting that a telcos size and the size of its target market would impact its ability to develop AI use cases alone.

“For us, it’s a lot more about creating the platform and working with partners,” he said. “I always say to partners, we’re a small market, one of the most advanced markets globally, so come and test it out.”

Perhaps more importantly, Thrane highlighted the importance of collaboration across the telco industry, working together to create solutions that only telcos can provide.

“It’s almost impossible to think about the role of AI and not be a bit nervous at times right? I think the purpose is right there, staring in our face. It’s about stepping into it and not trying to outsmart each other as an industry […] really leaning into what can we do together quickly and to make sure that AI models rely on trusted, reliable data for the customers in a private way.”

“Five years from now, if we haven’t done this right. We’re toast,” Thrane concluded.

Also in the news:
SWR deploys Europe’s first ’Rail-5G’ Wi-Fi  
BT accelerates fibre rollout amid cost cuts
AT&T agrees $5.75 billion deal for Lumen’s consumer fibre asset

Press Release

Ekinops, a leading optical transport and network access specialist, today announced that Global Caribbean Network (GCN), a provider of wholesale capacity to telcos in the Caribbean region, has upgraded its existing subsea cable network using the Ekinops360 WDM platform with FlexRate™ technology.

GCN operates a cable system in the Guadeloupe region of the Caribbean consisting of critical routes unserved by other cables. With service areas separated by long spans that have challenging optical requirements, GCN needed a solution that could support services from 10G to 100G on extended links over 350Km. Using the 400FRS04-SF module, ROADMs and low noise amplifiers from Ekinops, GCN is now able to deliver the bandwidth needed for the local service providers throughout the region to offer high bandwidth internet services to the local populations.

GCN built its original cable system as part of a public service delegation contract with the regional council of Guadeloupe. By its nature, the contract requires control of the cable be returned to the regional government after a fixed period of time. As a pre-requisite GCN needed to modernize the infrastructure with a future-proof network capable of supporting higher capacities. Recognizing Ekinops’ ability to deliver the solution, services and support it needed within a tight schedule, GCN selected the Ekinops360 even after comparing it to purpose-built submarine systems.

“We were very impressed with Ekinops ability to not just meet our requirements but also their willingness to work with us in finding the best solution,” commented Axel Adenet, Chief Operations Officer at GCN. “We made it our mission to upgrade the network with cutting-edge equipment and technology, as we wanted to ensure that the cable system may continue in operation for many years and Ekinops proved to be the best partner for doing that. Being able to use a French technology company has also been a key factor in our choice since national sovereignty stakes are high for these strategic data flows.”

“The platform flexibility of the Ekinops360 makes it highly efficient for a wide range of applications, including subsea deployment,” said Frank Dedobbeleer, Chief Revenue Officer, EMEA & APAC at Ekinops: “Ekinops origins are actually in the submarine world, so we are able to leverage our deep expertise in this area to address the needs of customers like GCN.”

Featured Event
Submarine Networks EMEA is the largest annual subsea connectivity event, bringing together 1,000 senior leaders from the global subsea market –  www.totaltele.com/subnets

Press Release

eCommunity™ Fiber, a leading open-access fiber network provider, today announced the deployment of Ciena’s (NYSE: CIEN) routing and multi-layer network control solutions as the high-capacity backbone connecting The District in Morrow, Georgia, directly to the Atlanta Internet Gateway. This continued collaboration with Ciena underscores the foundational technical infrastructure enabling Morrow’s ambitious smart city transformation.

Ciena, the global leader in high-speed connectivity, has been the central technology provider for eCommunity™ Fiber’s network over the last 3 years. It is now being expanded to provide Morrow with resilient, high-bandwidth connectivity essential for supporting a new era of municipal innovation—from sophisticated IoT integrations and advanced public safety applications to ubiquitous community Wi-Fi and citizen-centric digital services.

Ciena’s 5164 Routers ensure reliable and scalable transport, acting as the vital artery that links Morrow’s developing smart city network, including the recently activated services at The District, to the broader digital landscape via the Atlanta Internet Gateway. This core connectivity empowers eCommunity™ Fiber’s open-access model, allowing multiple service providers to deliver high-speed internet, voice, and video services over a shared, cutting-edge infrastructure.

“The City of Morrow very much understands the difference between internet access and connectivity and how to prepare themselves for the future of technology,” explains Jerrald Rector, COO of eCommunity™ Fiber

Building a future-ready smart city requires a network backbone that is not only high-performing and reliable but also inherently scalable to meet evolving demands. Ciena’s routing and multi-layer network control technologies provide the critical capacity and resilience needed to extend advanced digital capabilities throughout Morrow, ensuring seamless connectivity for residents, businesses, and crucial smart city applications.

“Ciena’s routers and multi-layer management provide the high-capacity, low-latency connectivity that’s essential for a successful smart city initiative. eCommunity™ Fiber’s backbone will give Morrow a reliable, future-ready foundation to support its diverse smart city applications,” said Kevin Sheehan, CTO of the Americas, Ciena.

The deployment of Ciena’s 5164 Routers and Navigator Network Control Suite is a significant step in Morrow’s multi-phased smart city initiative, supporting the activation of a fully integrated 4-tier private network featuring Fiber-to-the-Premise, Wi-Fi, LoRaWAN, and LTE 4G/5G technologies. This robust infrastructure is a blueprint for other municipalities aiming to leverage advanced connectivity to enhance public services and drive economic growth.

About eCommunity™ Fiber

eCommunity™ Fiber is the public-facing brand of A2D, Inc., a Georgia-based open-access network provider dedicated to closing the digital divide in underserved communities across the U.S. By investing in cutting-edge technology and strategic partnerships, eCommunity™ Fiber empowers communities with the digital infrastructure needed to thrive in the 21st century.

About the City of Morrow

The City of Morrow, located in Clayton County, Georgia, is committed to fostering innovation and enhancing the quality of life for its residents. Through strategic partnerships and forward-thinking initiatives, the city is building a digitally inclusive future, with developments like The District at Olde Town Morrow serving as a dynamic hub for community engagement and technological advancement.

Ciena are Bronze sponsors of the Broadband Communities Summit, taking place in Houston, TX from June 23-25th 2025. Book your ticket by visiting www.bbcmag.com/summit 

Indianapolis, IN – June 11, 2025 – Rural Tower Cooperative, a for-profit agricultural cooperative dedicated to bridging the digital divide, announces its portfolio of GIS-qualified rural parcels available for telecom companies seeking to expand broadband infrastructure. With pre-screened sites across the midwest including Indiana, Kentucky, Missouri, New York, Ohio, and Virginia, the cooperative offers telecoms a streamlined path to deploy 5G towers and fiber networks in unserved BEAD and RDOF zones.

Rural Tower Cooperative connects motivated landowners with telecom providers at no cost to farmers, using advanced GIS analysis to identify parcels with optimal terrain, road access, and power proximity. “Our mission is to accelerate rural broadband by providing telecoms with ready-to-lease sites,” said David Christophersen, General Manager. “Our parcels are vetted to meet ISP needs, saving time and costs in site acquisition.”

Telecom companies, including ISPs and tower operators, can access these parcels through Rural Tower Cooperative’s efficient lead generation process, ensuring exclusive, high-value opportunities. The cooperative’s model supports federal initiatives like USDA ReConnect, positioning it as a key partner for broadband expansion.

For inquiries or to explore available sites, contact David Christophersen at info@ruraltowercoop.com Visit http://www.ruraltowercoop.com for more information.

About Rural Tower Cooperative
Rural Tower Cooperative is a for-profit agricultural cooperative based in Indiana facilitating rural broadband deployment by connecting landowners with telecom providers. Our database of GIS pre-screened sites combined with motivated landowners is designed to help telecom companies accelerate deployment for RDOF/BEAD projects nationwide.

Media Contact
David Christophersen
General Manager, Rural Tower Cooperative
(317) 606-1025
info@ruraltowercoop.com