Providing UC services over the cloud has been one of the greatest recent innovations in communication.

However, with new things come new challenges, the main ones revolving around making sure this new technology is secure for all users and that it complies to the specific standards of the industry.

After all, data privacy is one of the biggest priorities not just in communication, but every aspect of the world at large with how public access to information has been getting.

Which is why, as UCaaS providers, you need to make sure your service keeps up to date with every stride made in such a field.

Here are some of the most important aspects you need to look into.

1. Data Encryption

Communication is not as simple as picking up a phone on one side and getting instantly connected to the other, nor is it done over voice alone anymore.

New methods of communication leave the system open to new vulnerabilities and exploits which is where the need for data encryption arose initially.

Sensitive documents and other files businesses want to prevent from leaking and to keep secret need such encryption in particular so someone cannot just hijack them during transfer.

That is why every high class UCaaS provider should utilize the best encryption they can manage, turning what would be an easily readable file into a mess of meaningless data without the right decryption tool to decode it.

This helps prevent potential theft and damage to the business in question.

2. Access Controls And Specific User Permissions

Another good way of limiting access to sensitive information and increasing security is by having user-specific permissions, establishing a set of access controls that are managed within the company on a per-user basis.

Access should be given based on required data use and position within the company, with those who are more closely tied to handling sensitive data being allowed to actually access it.

A specifically established hierarchy will greatly limit access to sensitive information by unauthorized personnel, adding another layer to the data protection wall.

3. Remote Data Centers

While the cloud is remotely accessible, it is still hosted on a physical location, one that is prone to breaches if said location is known.

That is why most UCaaS providers host their services in data centers in remote and unknown locations to minimize the risk of a potential data breach.

On top of all that, these data centers should utilize multi-factor authentication to severely reduce the risk of getting compromised and should have failover systems in case of malfunctions so the data isn’t lost to a natural disaster, a glitch, or a power outage.

4. Activity Monitoring

Another inclusion to the layers of data protection most UCaaS providers offer is monitoring all activity that occurs on their provided service.

All activity is actively checked for any abnormalities or malicious entry, after which the appropriate measures are taken if detected.

The most common examples of this are phone or email phishing scams.

5. Remote Access Protection

Seeing as remote work is becoming more popular worldwide, your clients need to be able to provide their remote workers with safe and secure access to company systems without compromising it.

This is usually done through specific VPNs, allowing certain IP address ranges to gain access to the system, often provided by the UCaaS provider.

Doing it this way helps prevent any unauthorized access to the company servers if a remote worker is accessing it from a public wi-fi location or something similarly unprotected.

6. Compliance With Different Regulations

Depending on where your target market is, it is of utmost importance that your UCaaS services comply with their designated regulations on data privacy and protection, be it the GDPR in Europe, the CCPA in the US or otherwise.

One of the more important recent additions were the STIR/SHAKEN sets of protocols which provided added protection from caller ID spoofing.

Of course, specific company regulations may also come into play, but that’s on a per-company basis.

However, some aspects are mandatory, and it is important that your services are kept up to date to help boost your reputation and maintain good partner relations.

In Conclusion

Data security and compliance is of paramount importance for UCaaS providers as the service’s level of security can make or break it.

Bicom Systems’ own solution to that matter, PBXware, covers all the data encryption and security needs that your clients may have while complying with the rules of almost every country worldwide.

Our cloud-hosted servers are well protected and offer excellent failover systems with several backups depending on your client’s chosen edition together with top-of-the-line data encryption.

The system is actively monitored for any faults and will react in time to prevent any loss or theft of data.

On top of all that, the respective blacklists and whitelists are actively updated but are still customizable on the client’s end and can be exported or imported from one system to another for quick and easy setup.

If you are interested to see a glimpse of its full capabilities, feel free to Contact Us or to Request a Demo.