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The upgrades will provide customers with more reliable service during busy football matches

O2 has carried out a targeted upgrade to its mobile network in and around Stamford Bridge, aiming to improve connectivity for the tens of thousands of fans who attend Chelsea FC matches and other events at the west London stadium.

The development will reportedly increase mobile capacity and performance across the stands, concourses, and hospitality areas.

The upgrades included the optimisation of the rooftop site within Stamford Bridge and the installation of new and upgraded small cells in the surrounding streets. O2 says these measures were intended to reduce congestion at peak times, making it easier for supporters to share photos and video, use mobile ticketing, and make contactless payments before, during, and after matches.

Following these upgrades, visitors are reportedly using more than twice as much data on match days and experiencing roughly four times higher speeds.

“Stamford Bridge is an iconic stadium with extremely high demand on matchdays. By optimising our network inside the ground and in the surrounding areas, we are giving O2 customers a more reliable mobile experience so they can enjoy every moment, from kick-off to the final whistle,” said Steven Verigotta, Director of Mobile Delivery at Virgin Media O2.

The Stamford Bridge improvements form part of Virgin Media O2’s wider Mobile Transformation Plan, which focuses on expanding 4G and 5G coverage, rolling out small cells in dense urban locations and tackling known network bottlenecks along transport routes and at major venues.

The operator has also been deploying spectrum it acquired from Vodafone UK last year, a move it says underpins capacity enhancements nationwide.

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The completed deployment would take the total number of Starlink satellites in orbit to almost 20,000

The US Federal Communications Commission (FCC) has approved the launch and operation of 7,500 next-generation (Gen2) Starlink satellites by SpaceX.

The decision doubles the number of Gen2 satellites previously approved, bringing the total to 15,000.

SpaceX currently has around 9,400 satellites in orbit, roughly 6,200 of which are Gen2. These new satellites, equipped with upgraded communications technology, should deliver greater coverage and service quality for customers.

“This FCC authorization is a game-changer for enabling next-generation services,” said FCC chairman Brendan Carr. “By authorizing 15,000 new and advanced satellites, the FCC has given SpaceX the green light to deliver unprecedented satellite broadband capabilities, strengthen competition, and help ensure that no community is left behind.”

The approval, published Friday 9, was in fact only partial, with SpaceX having initially applied to deploy 22,000 Gen2 satellites in total.

“We defer authorization of the remaining 14,988 proposed Gen2 Starlink satellites, including satellites proposed for operations above 600 km,” explained Carr in the FCC’s ruling.

In addition to approving new satellite launches, the FCC also agreed to allow most of the new satellites to operate in slightly lower obits than their predecessors, between 340km and 485km above the planet’s surface. This, SpaceX claims, should allow for improved coverage and lower latency compared to existing Starlink devices, which orbit at around 500km.

Perhaps more importantly, it will also reduce orbital congestion. The 500–600km range is one of the busier regions of orbital space, occupied by a multitude of active satellites (with many more planned) and debris from previous projects. Orbital collisions at this height could theoretically cause a chain reaction, leaving a wasteland of debris that takes years fall back to Earth and burn up in the atmosphere.

The possibility of this so-called ‘Kessler Syndrome’ was thrown into sharp relief late last year, when one of Starlink’s satellites suffered a ‘kinetic accident’, seemingly caused by an internal error, which caused its partial breakup and pushed it 4km out of its planned orbit. Starlink says this defunct satellite will harmlessly burn up in the atmosphere by the end of the month.

To mitigate further riks, Starlink says it will also reduce the orbits of around half of its existing devices (around 4,400 satellites), in additon to the newly launched satellites. This will both to lower the possibility of collisions and to reduce the time orbital debris takes to clear from years to weeks.

SpaceX has also received approval to operate its devices in the Ku-, Ka-, V-, E-, and W-band frequencies, supporting both Fixed Satellite Service (FSS) and Mobile Satellite Service (MSS), and an Equivalent Power Flux Density (EPFD) waiver, which allows signals to be delivered at higher intensity. Combined, this should allow Starlink to deliver gigabit-speed services more consistently. These measures will also serve as a key enabler for Starlink’s next wave of direct-to-device (D2D) capabilities, including voice and data services.

As part of the approval process, SpaceX has pledged to launch and make operational 50% of the total Gen2 satellites by December 1, 2028, with the remainder launched by December 2031.

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The move would value the company at around €7 billion

The joint owners of Dutch telco Odido, Apax Partners and Warburg Pincus, are reportedly looking to take the company public, according to reports.

Sources say the move would value the business at around €7 billion, with the initial public offering (IPO) potentially raising €1.1 billion through the share sale.

The launch would come almost a year after the telco’s owners shelved a previous plan for an IPO.

Odido has around 8 million mobile subscribers. It also has around 1 million fixed broadband customers, which it serves via wholesale deals with Open Dutch Fiber, Delta Fiber, Glaspoort, and KPN.

Apax and Warburg were reportedly exploring launching an IPO for Odido in January 2025, having hired Barclays Plc, Goldman Sachs Group Inc. and Morgan Stanley to lead the process. However, this plan ultimately fell through due to market chaos related to US president Donald Trump’s tariff implementation.

Now, the global economic environment has somewhat settled, leading Apax and Warburg to reconsider the IPO, which could be initiated as early as this month.

However, anonymous sources with knowledge of the matter speaking to Bloomberg emphasise that no decision has yet been made and the IPO may not proceed.

Odido (then T-Mobile Netherlands) was acquired by investment firms Apax and Warburg for €5.1 billion in 2021. The company was rebranded as Odido in 2023.

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Image source: Odido

Contributed Article

Versatile mobile labelling printers allow installers to clearly label inventory regardless of environmental conditions

Telecom engineers and field crews can now print durable cable identification on site, according to labelling specialist Brady, which has updated its mobile labelling offerings to target the needs of network maintenance and installation.

Brady’s portable printers are capable of producing specialised labels for a wide range of engineering needs, from self-laminating cable labels, flags, sleeves, engraved plate replacements and Velcro-compatible BradyGrip tags. These labels are designed to remain attached and legible on cables and components for up to 20 years.

The printing devices have been built with rugged operating environments in mind, from outdoor cabinets and manholes to poles and antenna masts, and have subsequently been designed to withstand UV exposure, dust and moisture, as confirmed by in-house laboratory testing.

A second strand of the product set is a vehicle inventory and asset-tracking capability. Using passive, battery-free UHF RFID labels, the location of tools and consumables in a service vehicle can automatically be verified or flagged as missing using an RFID reader in the vehicle itself. In this way, engineers can dramatically reduce the time spent looking for misplaced equipment and save money on expensive replacements.

Long-lasting labelling has become more important as operators face denser fibre deployments and stricter traceability requirements. Unambiguous cable identification can reduce repair times and avoid accidental cuts during network works – a practical efficiency and risk-reduction benefit for operators juggling plant complexity and contracted field teams.

Brady provides a downloadable cable-identification guide aimed at helping installers meet labelling standards and streamline on-site printing workflows. The vendor positions its mobile printers as a way to avoid the delays and errors associated with pre-printed labels. For network managers evaluating field tools, durability claims and independent test data will be key to assessing whether mobile printing delivers net savings in maintenance and fault-repair operations.

Brady manufactures every element of its labelling systems, including labels, printers and software, and its offerings are already used by large telecom operators in France, Germany, Italy and the UK.

Interested in reliable identification solutions to keep telecom cables identified for up to 20 years?

Discover more here!

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‘Military grade’ signal jamming is reportedly being used to cripple the satellite constellation’s effectiveness

Today, Iran is heading into the fourth day of complete internet shutdown, which human rights agencies say is being used to mask the violent suppression of protestors.

On December 28 last year, rapid hyperinflation of the Iranian rial saw shopkeepers implement a general strike, which soon spiralled into nationwide protests. With demonstrations gaining momentum at the start of 2026, the state implemented a nationwide internet blackout on January 8.

These measures coincided with violent crackdowns on protesters by government troops, with security forces opening fire on unarmed civilians on Friday.

The Human Rights Activists News Agency reports 544 deaths since the protests began, with over 10,600 people having also been arbitrarily detained.

The blackout itself has seen Iran’s internet traffic plummet. According to internet traffic observation company NetBlocks, Iran has seen a 98% drop in connectivity to the outside world.

⚠️ Update: As #Iran wakes up to a new day, metrics show the national internet blackout is past the 84 hour mark.

Years of digital censorship research point to these workarounds:

📻 Shortwave/HAM radio
📶 Cell towers at borders
📡 Starlink terminals
🛰️ Direct-to-Cell satellite pic.twitter.com/1UqMAbLYEV

— NetBlocks (@netblocks) January 12, 2026

The shutdown was largely facilitated by Iran’s Telecommunication Infrastructure Company (TIC), which controls Iran’s international gateways. The company has issued “withdrawal” messages to global routers, effectively making Iranian IP addresses unreachable from outside the country.

Mobile services from the likes of MCI and Irancell have also been frozen.

Internet shutdowns by authoritarian regimes are commonplace; the Taliban, for example, imposed a two-day blackout back in September, ostensibly to ‘prevent immorality’. These measures are typically heavy-handed and indiscriminate, generally impacting everyone in the affected area. As such, these shutdowns are rarely maintained for long, since doing so brings the area to a grinding halt.

The blackout in Iran, is somewhat more sophisticated, with some high-ranking officials, members of state-run media services, and members of critical businesses reportedly been issued whitelisted SIM cards, which retain access to the internet through dedicated channels. This allows state propaganda to continue to be broadcast; the X (Twitter) profile for Iran’s head of state, Sayyid Ali Khamenei, for example, remained heavily active late last week.

Iran has long been working towards building an internal internet service akin to that China’s ‘Great Firewall’, which cuts off users’ access to major Western platforms like Googe, Facebook, and YouTube, allowing for greater levels of censorship and media control. While the country’s existing internet architecture is not quite so pervasive, it could still allow for a more stratified shutdown, which analysts suggest could extend its duration.

“If they end up implementing a whitelist, and it works as planned it may enable them to operate in some kind of degraded state for an extended period of time,” internet analyst Doug Madory told The Guardian. “What they’re doing is trying to set this up so that they don’t have to turn everything back on. They want just the bare necessities to be able to communicate and then shut everything else off.”

But while government propagandising may be able to proceed uninhibited, the day-to-day operation of the country’s economy is at a standstill. From digital point-of-sale transactions in local shops, to services like hospitals and schools,

“This ‘kill switch’ approach comes at a staggering price, draining $1.56 million from Iran’s economy every single hour the internet is down,” Simon Migliano, head of research at Top10VPN, told Forbes.

Efforts to circumvent the blackout via Elon Musk’s satellite service Starlink are also proving unsuccessful. During protests in 2022, Starlink served as a major lifeline for Iranian protestors, being widely used to communicate during blackouts. As a result, reports suggest that tens of thousands of Starlink terminals have been smuggled into the country in recent years to counter government control.

The same report, however, says that Starlink is being effectively blocked by the government, potentially by ‘military grade’ jammers. Around 30% of Starlink’s Iranian traffic was disrupted in the early hours of the protests, later rising to over 80%.

Today, Iran’s foreign minister has told foreign diplomats that the internet shutdown has helped bring the protests “under total control”, though messages and video content emerging from Tehran shows that the protests are ongoing.

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Siemens and NVIDIA are broadening their strategic alliance to develop an ‘Industrial AI operating system’, which they aim to make the heart of AI-powered manufacturing

Siemens and NVIDIA said they are widening a strategic partnership to build what they described as an “Industrial AI operating system” that combines NVIDIA’s AI infrastructure with Siemens’ industrial hardware and software.

The companies announced the expansion at CES 2026, saying they would target the complete industrial products and production lifecycle, from product design and simulation to deployment and operations.

The programme will reportedly begin with the deployment of an AI-driven, adaptive manufacturing site at Siemens’ Electronics Factory in Erlangen, Germany, slated to start in 2026. This, the companies said, will serve as a blueprint for further AI factories.

According to the announcement, factories would run an “AI Brain” integrating software-defined automation, industrial operations software and NVIDIA Omniverse libraries to analyse digital twins. This would allow operational changes to be tested in a virtual environment first, then delivered across the site in near real time.

“Together, we are building the Industrial AI operating system – redefining how the physical world is designed, built, and run – to scale AI and create real-world impact,” said Roland Busch, President and CEO of Siemens AG.

“Generative AI and accelerated computing have ignited a new industrial revolution, transforming digital twins from passive simulations into the active intelligence of the physical world,” added Jensen Huang, founder and CEO of NVIDIA. “Our partnership with Siemens fuses the world’s leading industrial software with NVIDIA’s full-stack AI platform to close the gap between ideas and reality — empowering industries to simulate complex systems in software, then seamlessly automate and operate them in the physical world.”

The partnership involves a significant coupling of the companies’ technologies, with Siemens expanding support for NVIDIA CUDA-X libraries and AI physics models, while NVIDIA will provide infrastructure, simulation libraries, models, frameworks, and blueprints. The result, the companies hope, will be the delivery of larger, more accurate simulations more quickly. They also hope to advance “generative simulation” with technologies such as NVIDIA PhysicsNeMo and open models to produce autonomous digital twins capable of real-time engineering and optimisation.

Siemens also plans to add AI-assisted features to its existing tools, such as layout guidance and debug support to improve engineering productivity.

A number of customers, including  Foxconn, HD Hyundai, KION Group, and PepsiCo, are already evaluating the companies new capabilities, according to the company press release.

Financial details of the deal were not revealed.

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The decision comes following complaints from EE that the advert could mislead customers

The Advertising Standards Authority (ASA) has ruled that Vodafone’s use of the slogan “The Nation’s Network” in a series of UK adverts was potentially misleading, and has banned the campaign, finding the tagline could be read as an unsubstantiated claim of comparative superiority over rival mobile networks.

In its announcement, the ASA concluded the phrase could be interpreted by consumers to mean Vodafone offered more reliable connectivity or wider coverage than other providers, a claim the regulator said Vodafone had not adequately proven.

The six banned ads spanned television, online video, and outdoor posters released across 2025.

These ads had resulted in numerous complaints, most notably from EE, which argued the slogan implied objective network advantages without clear, verifiable evidence to support such a comparison.

Vodafone defended the line as a reflection of its brand heritage rather than a direct technical comparison, but the ASA said that a “significant minority” of consumers were likely to interpret the wording as a factual claim about performance versus other UK networks.

The ASA has instructed Vodafone to avoid implying comparative superiority unless specific claims were supported by relevant and verifiable features.

Vodafone is no stranger to tussles with the ASA over advertising language. In fact, it was only last year that the ASA had banned a similar advert on the Vodafone website (showed during December 2024) that used the contentious ‘The Nation’s Network’ slogan on the Vodafone website. At the time, the ASA warned Vodafone about using language that could be implied to contain a comparative claim – a warning that Vodafone clearly did not heed.

Prior to this, the company also had a trio of adverts banned in 2024 for claiming that “millions of BT customers across the UK” could “switch from BT to Vodafone and get the same broadband for less”. The ASA ruled that Vodafone could not credibly promise customers the same experience,

Ultimately, as is often the case with these advertising clashes, the result is somewhat moot. The ads in question have long since stopped running, replaced by a more recent campaign. Similarly, the ASA has no real power to impose penalties, financial or otherwise, on companies that break advertising standards, even if those companies are repeat offenders; it can only elevate the issue to higher regulatory bodies, like Ofcom, which would require yet another investigation.

Thus, the ruling today represents little more than a rap on the knuckles. It is in the mobile operators’ best interest to push the envelope with their marketing claims and it seems likely we will see another breach from Vodafone or its rivals before too long.

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The funds aim to “spark a step change in public sector cyber defences”, as well as “holding organisations to account for fixing vulnerabilities”

Today, the UK government has unveiled a new cybersecurity plan, introducing new measures aimed at making government departments and public services more secure.

The Government Cyber Action Plan, created by the Government Cyber Unit (GCU) and backed by £210 million, aims to achieve clearer visibility of cybersecurity risks across government units, more centralised and coordinated decision-making to meet those risks, and a faster response to emerging threats.

It will also increase and define new cyber resilience standards for commercial companies providing support for critical services such as health, energy or utilities.

“Cyber-attacks can take vital public services offline in minutes – disrupting our digital services and our very way of life. This plan sets a new bar to bolster the defences of our public sector, putting cyber-criminals on warning that we are going further and faster to protect the UK’s businesses and public services alike,” said Digital Government Minister Ian Murray. “This is how we keep people safe, services running, and build a government the public can trust in the digital age.”

The GCU itself was formally formed under the Labour government in July 2024, based out of the Government Cyber Coordination Centre that itself was formed two years earlier. It forms a central pillar of the Government Cyber Security Strategy 2022–2030, which emphasises the need for more a more unified cybersecurity approach (i.e., ‘Defend as One’) across government departments.

Initially operated by the Cabinet Office, operation of the GCU was transferred to the Department for Science, Innovation and Technology (DSIT) in June 2025.

In tandem with this new plan, the government is also introducing a new Software Security Ambassador Scheme, which aims to promote cybersecurity best practices across the software market. This is one by the championing of the Software Security Code of Practice, a voluntary set of cybersecurity measures developed in collaboration by the National Cyber Security Centre (NCSC) and industry experts.

Cisco, Palo Alto Networks, Sage, Santander, and NCC Group are among those joining the scheme as ambassadors.

The announcement notably coincides with the second reading of the Cyber Security and Resilience Bill in Parliament, legislation that would replace the aging NIS Regulations and give the government greater powers to regulate organisation in its digital supply chain.

All of these measures combined cannot come soon enough. The cybersecurity threat landscape is growing and evolving at an alarming rate, with public sector organisations increasingly in the firing line. According to the NCSC, between September 2024 and August 2025 the UK saw 204 ‘nationally significant’ cybersecurity incidents, up from 89 the previous year. Category 2 incidents, defined as those with serious impact on central government, essential services, or large portions of the population, rose by 50% year-on-year.

The public sector, long hamstrung by fragmented legacy systems and a widening skills gap is poorly equipped to defend itself in this environment. Updating these defences will require significant investment and collaboration with the private sector, both of which today’s measures begin to initiate.

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This weekend, Swedish telecoms giant Arelion has confirmed that its BCS East submarine cable, connecting Latvia and Lithuania, was damaged on Friday.

The damage appears to have been caused by a ship passing overhead a few kilometres from the cable’s landing station in Liepāja, Latvia. The exact location and extent of the damage is still being identified.

Whether the damage was caused by accident or intentionally remains to be determined. According to reports, information analysed by the Latvian armed forces shows the ship in question initially sailing over an inactive cable before changing course and heading towards the BCS East cable, which was subsequently impacted.

“I am in contact with the crisis management centre and the responsible authorities. The police have started an investigation, and the clarification of the circumstances continues,” Latvian Prime Minister Evika Silina said in a press conference on Sunday.

“We cannot speculate on the reasons yet. After conducting analysis and digital measurements, the company does not rule out any version at this time,” said Arvis Zile, head of the crisis management centre.

The ship being investigated has since docked at Liepāja and was boarded by police and the Latvian coast guard on Sunday evening. It is not currently being detained, and its crew are cooperating with the investigation.

Latvian users were not impacted by the incident, with traffic successfully redirected to other routes.

Repairs to the cable will be completed “within the next week or two”, according to Arelion spokesperson Martin Sjogren.

The Baltic Sea has become something of a hotbed for submarine cable damage in recent years, with numerus high profile cable cuts, including Arelion’s own BCS East-West Interlink cable, connecting Lithuania to the Swedish island of Gotland, in November 2024.

Given the geopolitical tensions between the Baltic states and Russia since the Russian invasion of Ukraine, the security of these critical cables is becoming an increasingly hot topic, both for subsea cable operators and politicians. However, it should be noted that deliberate sabotage of submarine cables is rarely proven  while accidental damage is commonplace around the world.

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The Chinese tech giant says AI agents will not only help telcos become more efficient, but will open crucial new revenue streams  

For many years now, the global telecommunications industry has been racing to achieve the somewhat amorphous goal of ‘digital transformation’, focused on replacing hardware with software, shift workloads to the cloud, and incorporate digital technologies. Today, in the age of AI, this digital transformation has become a mere stepping stone to a far more paradigmatic shift for telcos: the move towards comprehensive digital intelligence, incorporating AI and automation throughout operations.  

For Huawei, this is less a change in direction than it is the natural next step of digital strategy. Digitalisation of telco functions offered the industry a huge wealth of data, as well as the operational agility to begin using it effectively. Huawei first introduced a formal AI strategy back in 2018, aiming to use AI as a catalyst for this data boom across the telco sector. At that time,  AI served primarily as a reporting or analytical tool, offering insights and limited automation.    

Fast forward to 2025, and rapid advances in AI technology have seen the development of AI agents, fully collaborative operational partners capable of making data-driven decisions and acting upon them fully autonomously. The agentic AI revolution is already underway and, according to Huawei, telcos cannot afford to be left behind.    

Digital twins and Agentic AI combine for intelligent networks  

Huawei’s core AI strategy in the agentic AI era is built upon the powerful, synergistic convergence of two key technologies: digital twins and agentic AI.   

This fusion establishes a new operational paradigm where human expertise works in close collaboration with specialised, multi-layered AI agents. The digital twin acts as a virtual, real-time, and highly accurate replica of the physical network, creating a risk-free environment for experimentation.   

This virtual playground allows AI to explore complex scenarios, model failures, and test automated decisions without ever impacting live services. The AI then uses this simulation capability to move beyond simply reactive fault resolution, instead becoming a fully autonomous, intelligent system capable of accurately predicting faults, self-healing, and self-optimising in real time.   

This powerful combination, creating a new operating model for telcos, was at the heart of Huawei’s demonstrations at this year’s MWC Barcelona, including breakthroughs for both fixed and 5G networks.  

A multi-agent framework for O&M  

Operations and maintenance (O&M) is an area where this combination is particularly effective, with Huawei leveraging this dual strategy to achieve unprecedented levels of automation. The company’s approach is predicated on an AI multi-agent framework, where specialised intelligent agents operate and communicate across different network domains (e.g., transport, core, and RAN). These agents are tasked with specific functions, such as fault detection in a single domain or performance optimisation, but collaborate closely, using the predictive and simulation capabilities of the digital twin to contextualise their actions and resolve cross-domain issues.  

This collaborative structure enables a complete closed-loop automation chain, which Huawei describes as ‘perception–analysis–decision–execution’. The agents work in real time to intelligently detect subtle anomalies, rapidly demarcate complex cross-domain faults, precisely localise the root cause of issues, and initiate automated closed-loop handling.   

For operators, the benefits are significant. Faults can be identified and resolved in seconds rather than minutes, resulting in a much improved experience for customers. One customer reported consumer churn was reduced by 57% after incorporating these agents.  

AI with OSS/BSS  

The benefits of AI agents extend far beyond network management. AI agents can also be tailored for critical Business Support Systems (BSS) and Operational Support Systems (OSS) roles, driving up efficiencies and even generating new revenue streams.   

Huawei’s work in this area is built on its unified LLM Engine agent platform, which hosts numerous specialised agents. Human engineers can use simple language to present a problem to the agents on this platform and built-in Retrieval-Augmented Generation (RAG) capabilities ensure that the agents answer the prompt using predefined data sets. This not only ensures the answers generated represent best practice, but also ensures data security, providing greater control over the data these agents interact with.   

Alongside lightweight analytics models, these agents can assist in complex, mission-critical decision-making processes. They transform cumbersome, multi-step business workflows into streamlined, intelligent interactions.  

New revenue streams with business agents  

Leveraging a comprehensive AI-Native strategy, agents in the BSS domain can also see AI agents deployed across a range of revenue-generating contexts. For example:  

• Customer Relationship Management (CRM): agents predict churn risk, and suggest hyper-personalised product bundles, moving marketing from mass campaigns to precise, data-driven targeting. In addition, in the B2B business domain, agents help account managers gain insights into lead opportunities, prepare materials for high-level visits, generate solutions, forecast profitability, and review contract risks, significantly improving business processing efficiency and accelerating business growth.  

• Convergent Billing System (CBS):  offering Design Agents can reduce the time to market for packages, significantly accelerating operators’ business innovation and revenue realisation. Throughout the billing process, Huawei CBS enables Intelligent Bill Run Management, Intelligent Invoice Agent, Intelligent Dispute Resolution, and Intelligent Dunning and Payment. CBS deeply integrates AI into the entire billing and business operations process this creates a zero-confusion billing experience for end-users, solidifying the foundation for sustainable business growth driven by superior customer experience. 

• Artificial Intelligence Contact Center (AICC):  AI is available for agents to help drive higher productivity and an enhanced employee experience, AI performs two broad functions, real-time call guidance and robotic process automation, through capabilities like post-call summarisation, suggest scripts to agents for targeted response, support agents with the right information through knowledge recommendations, AI-powered voice/chat/video bots for outbound marketing and leverages AI-powered insights about customers’ product and channel preferences to provide personalised marketing messages.  

• Mobile Money: agents assist in fraud detection and complex transaction monitoring, assuring security while streamlining customer enrolment and service usage.  

Ultimately, we are seeing AI used to streamline core business processes, reduce the time-to-market for new services, and drive substantial new revenue streams through more precise commercial execution. For Huawei, agentic AI will form the foundation of a new telco operating and business model, one in which autonomous intelligence drives efficiency, resilience, and, crucially, sustainable growth in an increasingly competitive market.  

A benchmark for digital intelligence transformation in telecoms  

Huawei’s recent recognition at the World Communication Awards reinforces that its vision for digital intelligence is already taking shape with global operators. The company secured the Silver Award for Total Experience, demonstrating how intelligent agents can transform enterprise engagement and service assurance. By reducing business processing time and speeding up repair cycles, these agents enable faster, more responsive interactions for enterprise customers.    

The second Silver Award, in the Best Digital Transformation Programme category, points to structural change within network operations. By combining automated diagnostics with closed-loop execution, operators are cutting manual workloads and accelerating fault resolution, while strengthening the commercial foundations for new digital services.   

Together, the wins underline how far Huawei has come since first introducing its AI strategy in 2018. What began with analytics and automation has evolved into collaborative AI agents that elevate customer experience, reshape O&M, and drive commercial outcomes. For operators pursuing digital intelligence, these awards signal a mature and scalable model for AI adoption, and a glimpse of the new operating model the industry is moving toward.