MOX Networks (“MOX”) is one of the few companies out there actively building new fiber infrastructure. Privately owned and a part of the Nantworks company portfolio, MOX has a unique position within the market with its plans for the buildout of hyperscale infrastructure and the forthcoming healthcare data wave. Over the past year, they have been actively putting fiber in the ground in the Pacific Northwest and developing unique routes in the eastern US as well. With us today is Allen Meeks, President and COO of MOX Networks, whom we talked to last April. … [visit site to read more]
Malaysian operator CelcomDigi has announced that it has begun its full-scale programme to build what it calls Malaysia’s future digital network – integrating and modernising the largest 4G network in Malaysia with the latest LTE and 5G-ready technologies.
This, the company points out, marks one of the largest network deployment projects in the country involving a total of 18,000 sites, following the successful merger of operators Celcom and Digi earlier in December 2022.
Noting the company’s excitement at building “the largest, most modern digital network using the latest in mobile telecommunications technology”, Chief Executive Officer Datuk Idham Nawawi says, “We have successfully deployed pilots in five clusters recently, namely in Sitiawan, Rawang, Bercham, Port Dickson, and Kuantan, and we are pleased to report that the upgrades were managed without any disruption to customer experience.”
The new digital network will integrate the two existing strong networks that have a combined footprint of 96.4% for 4G LTE and 90.3% for 4G LTE-A.
CelcomDigi says it will integrate and modernise the network by clusters, with activities focused on coverage and capacity expansion efforts and upgrading sites with the latest 4G and 5G-ready technologies such as massive multiple-input multiple-output (MIMO) and multiband remote raCOVERdio units (RRU), as well as streamlining overlapping sites to eliminate duplication.
The company says it will maximise its spectrum portfolio to create a multilayer, multiband network, which includes nationwide deployment of the 900MHz spectrum at all sites to improve coverage and indoor service quality.
Telekom Malaysia has signed a Memorandum of Understanding with ZTE to collaborate on a range of research and development initiatives.
The partnership will aims to drive innovation and digital transformation for customers and industries, focusing on R&D opportunities and commercialisation, product and technology improvement, and the enhancement of TM’s digital talent ecosystem. It is also aimed at strengthening Malaysia’s digital and telco infrastructure.
Building on TM and ZTE’s ongoing investments and commitment to R&D and innovation, the partnership aims to deliver new products and services, with TM serving as ZTE’s preferred business partner to deploy innovative solutions, go-to-market strategies, commercialisation, and networking across various markets and customer segments in Malaysia and regionally.
The two companies will also work on network and technology planning and overall digital transformation by bringing together Software as a Service (SaaS), Platform as a Service (PaaS), and Anything as a Service (XaaS) providers to develop customised end-to-end solutions for various industry sectors.
Aside from technological developments and aligning with TM’s transformation as a human-centred TechCo, the collaboration will focus on enhancing TM’s digital talent ecosystem, covering areas such as talent competency best practices, professional competency framework, technical training and certifications for digital transformation, as well as cross-border knowledge sharing on new technologies.
Dato’ Imri Mokhtar, TM’s Group Chief Executive Officer, said: “Spearheading these efforts will be TM’s R&D arm who will provide hardware testing and design enhancement, consultation on digital platform technologies, as well as integration solutions to ensure our offerings are market-ready…Introducing the first ever 50Gbps bandwidth in Malaysia has prepared us to drive other innovative services such as 5G, Cloud VR, and intelligent manufacturing which will benefit communities, businesses and the government.”
Airtel Business, the enterprise arm of India’s Airtel, has a massive data centre concern, called Nxtra, in India. So far this isn’t the case in Africa, where the Airtel Group does have a massive presence, but mainly in the mobile market; it is one of the largest service providers in Africa. Apparently, that may soon change.
The company can already boast 40 edge data centres in Africa, for its own use, and investments in the 2Africa and Equiano submarine cables.
However, as both cables hit land the company says it is working on taking its data centre arm Nxtra to Africa and setting up five hyperscale data centres there, according to a report by the Light Reading news service.
This will presumably happen via Airtel Global Business, the international arm of Airtel Business, which caters to its global customers, including service providers, over-the-top (OTT) players and multinationals, among others. It’s not yet clear which countries are being targeted.
Right now, Nxtra, a joint venture between Airtel and Global investment firm Carlyle Group, is present only in India, where it has 12 large data centres and 120 edge data centres. Carlyle completed the acquisition of a 24% stake in Nxtra for US$325 million last year.
As Light Reading points out, increasing broadband usage and growing numbers of subscribers in Africa are leading to a boom in Africa’s data centre industry. Several major players, including Google, Amazon, Oracle and Microsoft have invested in building data centres in Africa.
Limiting latency and data localisation trends may also be drivers for Airtel’s suggested move, plus the fact that Africa is a data centre opportunity that is still (relatively) underexploited so far.
This Industry Viewpoint was authored by Sumit Chauhan, co-founder and chief operating officer of Cerebrum X
As telecom companies look to modernize their vehicles, the benefits of connected vehicles could make these technologies the new standard for fleet management. In fact, 86% of connected fleet operators already surveyed have reported a solid return on their investment in connected fleet technology within one year through reduced operational costs. … [visit site to read more]
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A call reporting & analytics solution collects call data from a communications solution (PBX) and converts it into meaningful reports that support better business decision-making and efficiency.
Call analytics reports translate information about call duration and hold times, missed and abandoned calls, transfers and queue activity, and more into insights on team productivity and customer satisfaction.
This data is invaluable for end users, making it a very lucrative add-on for communications resellers to offer.
Benefits of Call Reports & Analytics for Resellers
1. Meet market demand
The post-pandemic workforce in our current economy is interested in two things: money & people. Businesses today want to be more efficient with their spending and costs while still making customer experience a priority. Thus the demand for call reporting is extremely high, though many businesses do not yet know what it is called or how to ask for it. Be one of the first to address this pain point and meet the market demand.
2. Increase your revenue
Selling a call reporting solution can increase your monthly revenue in a few ways. The obvious way is by simply making more sales. A call analytics add-on will help you to close more deals. But an even easier way to increase your revenue is by upselling to your existing customers. As we said above, the unspoken demand for call reporting software is there and your customers may just be waiting for it to become available.
3. Increase your profit
Added-value solutions go beyond a simple increase in revenue. They also increase the value of each sale, increasing your bottom line at the end of the month. Adding innovative features and tools to your solution allows you to increase the price or create subscription packages with higher values. This means that even without making more sales, you will earn more from each customer.
4. Stand out from competitors
As customers shop around for a telephony solution, they will start to narrow down their options to similar products with similar price points. The tipping point will be in the details, like extra useful features or innovative add-ons. Bundling in call reporting & analytics will set your solution apart from the competition and show them that your company is aware of their needs and highly attuned to the industry.
5. Decrease customer churn
Meeting customer needs goes far beyond the sale. A well-rounded solution that evolves to include the latest trends will make your existing customers happier and give them confidence in your company. A product that actively supports their growth (like call reporting does) helps ensure their continued success. Take action now before other providers use call analytics as a door opener to start conversations with your customers.
6. Advertise with ease
Call reporting software is a highly marketable tool that enables end users to grow sales and reduce costs by making informed decisions, identifying and resolving issues, better managing resources, and enhancing customer experience. The next section outlines the lucrative benefits that you can employ in your marketing strategy to both existing and potential customers.
Benefits of CDR for End Users
1. Better resource management
One of the primary benefits of call reporting and analytics is that it enables management to make informed decisions on resources, staff, and costs. Having an understanding of calling trends like peak call times or the most selected IVR options helps supervisors know where to direct their resources, for example operating with less spending at certain times and investing more at peak times.
2. Focus on customer experience
Customer experience (CX) is a buzzword that all organizations should be aware of in 2023. Modern consumers expect quick, flexible, positive communication with companies. PBX call data can offer valuable insight into the customer experience with data on unanswered calls, returned calls, call transfers, and average ring times. This information can be used to identify problem areas and develop a customer journey map.
3. Improve team productivity
Awareness is the first step to increasing productivity. Call reporting presents data on individuals and groups to identify productivity and the conditions that support, or detract from, it. Perhaps the team with the later lunch break is missing more calls. Or the office with the fancy coffee maker has higher customer satisfaction rates. Identifying these scenarios enables businesses to increase productivity and, ultimately, sales.
4. Prevent abuse/misuse
Misuse of communications systems can be costly and waste valuable company time. A call reporting solution alerts management to unusually expensive calls, calls that last too long, and numbers that are dialed excessively. Identifying potential misuse of the system allows supervisors to take action before the issue escalates, thus reducing undesired spending and strengthening the team.
While the benefits for both resellers and end users is crystal clear, the high demand for call reporting & analytics is still not widely known.
Do you want to be one of the first to enhance your solution with a call reporting add-on? Bicom Systems is partnering with Apex BI to offer a powerful, web-based call reporting platform that integrates seamlessly with PBXware.
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MOX Networks (“MOX”) is one of the few companies out there actively building new fiber infrastructure. Privately owned and a part of the Nantworks company portfolio, MOX has a unique position within the market with its plans for the buildout of hyperscale infrastructure and the forthcoming healthcare data wave. Over the past year, they have been actively putting fiber in the ground in the Pacific Northwest and developing unique routes in the eastern US as well. With us today is Allen Meeks, President and COO of MOX Networks, whom we talked to last April. … [visit site to read more] 
