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Welcome to our latest product update for PBXware! This blog post will highlight the main features and updates introduced in PBXware version 6.7, with the SP Edition at the forefront.
If you are an administrator of a multi-tenant PBX system, you know how difficult it can be to manage a large number of tenants and clients. Luckily, there is now an efficient and powerful solution to help you manage your MT systems: SP Edition.
This new edition enables users to manage and access data from multiple PBXware systems in a centralized location, simplifying administration tasks and making it easier to edit settings on external systems.
PBXware SP (Service Provider) Edition offers a range of features that make it the ideal solution for multi-tenant PBX system administrators:
However, it is important to note that PBXware SP Edition is not a standalone PBX system and does not offer features such as Call recordings, IVRs, Queues, Ring groups, or Extensions (extensions exist on the system only as multiuser extensions when calls go through the SP), etc. It is intended to be used in conjunction with a separate PBXware system.
In conclusion, PBXware SP Edition is the ultimate multi-tenant PBX management solution. It streamlines the search process, offers SSO capabilities, and automates trunk setup, making it easier than ever for administrators to stay on top of their systems.
With its advanced features and streamlined processes, the SP Edition gives administrators the tools to quickly and easily manage their multi-tenant PBX systems.
Next, we have the addition of Meeting licensing in PBXware v6.7. Administrators will now be able to use the ‘Licenses’ section to assign Meeting licenses to specific extensions and filter the data by extension or license package (No License, STARTER, BUSINESS, or ENTERPRISE). However, only the STARTER and BUSINESS packages will be available for use in this version, with the ENTERPRISE package to be implemented in future versions.
The ‘Licenses’ section also displays information on the number of available and assigned licenses, allowing administrators to track and manage Meeting licenses for their extensions easily.
With this update, all current Meeting users will be automatically assigned Starter packages for all the extensions on their tenant/system with a Meeting license, regardless of their current PBXware software version. This includes Business, CC, and Supervisor gloCOM editions but does not apply to the Office edition.
Users who wish to upgrade to a Business package will need to upgrade to PBXware v6.7. Additionally, a new version of BRM for Meeting pricing will be introduced for all Meeting users.
Finally, PBXware v6.7 also introduces the ability to edit gloCOM features permissions per extension from the Editions & Modules section. Previously, these permissions could only be modified from the Apps -> Permissions page, so this update should provide a more streamlined user experience.
In conclusion, PBXware v6.7 brings a range of new features and updates that are designed to improve the user experience. The PBXware SP edition makes it easier to manage and access data from multiple PBXware systems, while the new Meeting licensing features provide administrators with more control over license assignment and management. The ability to edit gloCOM features permissions per extension is also a welcome addition, streamlining the process for users.
We hope these updates will enhance your experience with PBXware! Once you have tried these new features, we would love to hear from you about how this improved your business. Please feel free to comment below.
If you have any questions about the new features in PBXware v6.7 or any other Unified Communications products, do not hesitate to reach out to us.
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A new update for our Unified Communications apps gloCOM & gloCOM GO is here with fresh new features for our business users. With version 6.7, gloCOM users will experience efficiency and a better user experience overall, thanks to the many benefits that the new features bring to the table.
Here are the highlights of the latest gloCOM and gloCOM GO 6.7 product updates:
Group chats can be easily misused when many people are involved in the conversation, and sometimes it becomes hard for the group to stay focused on the topic. The Mention feature in gloCOM and gloCOM GO 6.7 helps bring back the focus on a specific person or topic.
The Mention feature works wonders for getting someone’s attention. It allows you to mention one or more participants in a group chat and to give additional context. When you tag a colleague’s name in the message, they will get a notification that they have been mentioned, even in a conversation they have currently muted.
To mention a participant, you simply enter the @ sign followed by the name of the desired participant. There are two ways to select someone from the list of participants:
The participant you tag within the conversation are colored in blue, and clicking on their name will bring a pop-up menu with options to call them, chat with them in a private chat, or open their contact information.
Overall, Mention is a great feature and will improve your productivity while collaborating in group conversations. It’s one of those features that will eventually become a standard communication method within group chats.
The Mention feature is available in both the gloCOM desktop application and the gloCOM GO mobile app on the gloCOM GO 6.7 (Android/iOS).
The Call Quality feature will allow users to monitor their calls and their network quality. Using this feature in gloCOM 6.7 will help your staff diagnose better and troubleshoot problems that may arise during a call.
During a call, a Call Quality indicator will appear in the upper right corner of the call window, providing you with information about the call and network quality. The Call Quality window will appear by clicking on it, providing more detailed information about various metrics, such as MOS Score, Round Trip Time, Packet Loss, and Jitter.
You also have the option to export Call Quality information and check out the Diagnostic Logs for the last 50 calls.
By default, Outlook Calendar Presence incorporates your gloCOM Desktop Presence status based on the appointments you’ve set up in Outlook. You can still change your presence status to suit your requirements, though. Additionally, you can configure a specific Presence description that will be displayed to your contacts anytime an active Outlook appointment is present.
Communication affects teamwork, and good communication can transform that team into a super-team. But what about new additions to your super-team? How to effectively integrate them into your group, and fast?
If you need to share every piece of discussion with every participant in a group, Shared Groups may be exactly what you have been looking for.
If this is the case, check the option Allow full history visibility when creating the group to enable everyone to access the historical content if they join after the group is created.
This way, even the new team members will be in the loop with the rest of the group.
Suppose problems with a network connection affect audio quality during a meeting. In that case, a notification will pop up in the lower-left corner of the Meeting, informing you about the issue of bad audio quality.
The Network Quality Statistics view holds all the details if you have issues during a meeting. The statistics include metrics (latency, jitter, bitrate, packet loss, etc.) about Audio, Video, and screen sharing quality.
Network Quality Statistics View will make it easier to resolve any potential network problems that can come up during your meetings.
As of gloCOM 6.7, when you start a meeting from the chat, an invite link will be automatically sent to the chat participants. With the provided link, you can quickly join meetings via web or mobile application, no matter where you are.
This feature provides an additional layer of effectiveness for you and your colleagues.
We have another great Outlook-related update for you. Starting a meeting in gloCOM always was a breeze. But now, with the Outlook Desktop Plugin introduced in gloCOM 6.7, scheduling a meeting is even more effortless as you can do it from Outlook.
The gloCOM Outlook plugin enables work in Outlook and, at the same time, allows for a seamless transition to collaboration.
This gloCOM Outlook plugin enables you to:
With the ability to add a visual element to the chat, you can now communicate better and express yourself more naturally. With this new feature, the gloCOM GO app takes another step towards helping people communicate more naturally and effectively.
From within the chat conversation screen, you can send media files from your gallery, take photos or record a video.
After taking a photo or recording a video, you can choose whether to save the file to the gallery, discard it, or send it in the chat.
gloCOM GO version 6.7 also brings the option to send multiple files at once.
You can now preview images and videos inside the gloCOM GO app by pressing the media thumbnail on the chat screen.
When you click on the image thumbnail inside the chat screen gloCOM GO app, a new screen opens up, from which you can preview the image, zoom in and out, share it via an external app, forward it to another chat inside the gloCOM GO app, delete the message, and more.
And that’s not all. You can also preview video files you want to share with your colleagues. The gloCOM GO app is packed with great options, so video sharing also offers several valuable features too. You can preview the video file you want to share with full playback controls (play/pause/seek), mute and unmute audio by pressing the speaker icon, and much more.
Our Unified communications app for those who don’t want to miss anything even when they are on the move, gloCOM GO, is fully integrated with the freshly launched Meeting GO app. This integration lets you schedule or join meetings even when you are not in your office or don’t have your laptop.
Available for both Android and Apple users, the gloCOM Meeting GO app lets you collaborate on the go and connect with multiple people simultaneously while offering the following:
NOTE: Meeting is now commercially available, and in addition to the desktop version, web and mobile applications are also available. We currently offer two different editions, ‘Starter’ and ‘Business,’ with specific conditions and limits, with the ‘Enterprise’ edition coming out in 2023.
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Alongside new features and options, you notice that with every new iteration, we squash several bugs and fix various issues, and it’s the same with version 6.7. Rest assured that we have many great things in the works for you. You ask, we listen!
Stay tuned, and make sure to update your gloCOM apps to the latest version and enjoy a brand-new set of features. Please visit our website for more information about gloCOM and gloCOM GO and our other UCaaS line of products.
Do not hesitate to contact us for any additional information.
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The 2Africa subsea cable, described as the largest subsea cable system in the world, has landed at the South African operator Vodacom’s network facility in Gqeberha. This is the first submarine cable landing in the Eastern Cape region.
The 2Africa consortium is made up of eight international partners, including Vodafone/Vodacom. Launched in May 2022, the subsea cable project aims to significantly increase the capacity, quality, and availability of internet connectivity between Africa and the rest of the world.
The Gqeberha landing is the 2Africa project’s third on the coast of South Africa, following two recent landings in the Western Cape by MTN GlobalConnect. Vodacom is the designated landing partner, providing facilities for the cable’s installation at an existing site in the Summerstrand area.
Through the 2Africa landing at Gqeberha, service providers will be able to obtain capacity on a fair and equitable basis. Direct international connectivity can then be provided to data centres, enterprise, and wholesale customers.
Once the fibre cable system has been deployed, businesses and consumers will benefit from improved quality, reliability, and lower latency for internet services. The cable system’s landing in the Eastern Cape will also offer the potential for regional job creation in sectors that rely on direct international connectivity, such as data centres, call centres and software development.
The 2Africa project underpins further growth of 4G, 5G and fixed broadband access by providing improved connectivity to underserved and rural areas and network resilience from the Eastern Cape to the rest of South Africa. As a gateway to international connectivity, the cable’s landing at Gqeberha will help to develop telecommunications networks in the Eastern Cape and surrounding provinces.
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