M-Pesa and Visa take on Kenya’s banks with lower forex charges

In a reminder of the changing business models of many operators in Africa, it has been reported that the M-Pesa virtual Visa card, introduced in June, is now undercutting Kenya’s commercial banks in the foreign exchange market.

The virtual card, available to all M-Pesa users in Kenya – there are more than 30 million – is charging a lower forex rate than banks for payments across Visa’s 61 million merchants.

Kenya’s Business Daily suggests that the lower forex rate aims to win M-Pesa a larger share of the country’s cross-border payments market.

As we reported at the time, the M-Pesa Global Pay Visa Virtual card will allow users to securely pay 100 million foreign merchants from their mobile phones without credit cards or accounts with payment processors. The virtual card also targets subscription markets for services like Netflix and Spotify. It is to be expanded beyond Kenya, to Tanzania, Mozambique, Congo, Lesotho and Ghana, over the next year.

At just over 38%, M-Pesa has already overtaken voice (about 31%) to become the biggest revenue earner for operator Safaricom, boosted by a cashless trend encouraged by the Covid-19 pandemic and by continuing service diversification.

For example Lipa na M-Pesa, a cashless payment service that allows customers to make payments for goods and services securely and conveniently, has aggressively recruited merchants across the country, including businesses such as fuel stations, supermarkets, corner shops and eateries that card payment services may have avoided, preferring to target formal retailers.

And more growth is planned as Safaricom aims to roll out new M-Pesa services in areas such as investments and insurance – if the Kenyan regulator approves.

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4 Tips for Storytelling in Sales

Sales and Story Telling

If you work in sales, you should be one of the best storytellers. Why? Well, the obvious reason is that stories are fun! But mainly because storytelling allows salespeople to get creative with their sales pitch. 

Think about the different sales pitches you have heard in your life. Would you prefer bland stats and industry standards? Or would you like to hear personality and something relatable?

Storytelling adds emotion to your pitch and delivers visual and relatable outcomes that look attainable to potential customers. By reading these four tips, learn how to enhance your next pitch with storytelling. 

1. Define the Takeaway

What is it you want your listeners to gain? How do you want them to feel? Why should they even listen to you?

Answer these questions and establish the main takeaway of why you are connecting with someone. Have your goal in mind, and do not stray from the topic. Defining the main takeaway will make it easier to structure your story. 

2. Structure

Now that you have your main takeaway, it is time to structure your story. All good stories have a beginning, middle, and end. Of course, it goes much deeper than that, but the middle of the story is where readers reach the climax. Also known as the rising action, the climax is the highest point of the emotion where the person(s) in the story reaches a conflict or hurdle. After the climax, we address the issue at hand with the resolution. The struggle is over, the problem is solved, and we can coast to the conclusion. 

You can deliver one of the best storytelling experiences by implementing a proper structure. Everyone loves a feel-good story, but you must overcome an issue to receive a happy ending. 

A good tip for resellers is to use a case study from one of their existing customers. Showcase the problem the customer was facing (the climax) and how your solutions solved the problem! (the resolution).  

3. Personalize the Story

If you can add a personalized touch to your story, leads will eat it up! Even though you are contacting decision-makers in the same industry, they do not all think alike. In fact, people are so different from one another that one sales pitch may work extremely well on some and others not so much. 

Do your due diligence and learn key facts about the person, so your pitch is highly personalized. Use the person’s name, examples, and experiences to tailor the story. Mention your connection with past customers who remind you of them. Although they seem small, the little personal touches will make a huge difference. 

4. Keep it Simple

The last point, but probably the most important, is to keep your story simple. You want to ensure your lead clearly understands your takeaway and that they will remember it. Therefore, avoid using technical jargon, swaying from the main point, and adding unnecessary details to the story. 

By keeping it simple, you’ll keep your listeners engaged with the message and allow them time to ask any follow-up questions.  

A Great Example

After considering these tips, take a look at this example of a great story. A long-time partner of Bicom Systems, SOCS (Southern Ohio Communication Services), saves the day for one of their customers, a local police station.

Explore the issue and learn how SOCS swiftly solves a problem using their solutions. Oh, and the fact they did this in only FOUR hours!

Share this blog post on social media and let us know your favorite sales pitch that is told like a story. Visit our website for more information on Bicom Systems and how you can become a partner. 

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📞 +1 (647) 313 1515
📧 sales@bicomsystems.com
💻 www.bicomsystems.com/contact-us     

Russian operators unite for 5G research JV

Today, MTS has become the latest mobile operator to join New Digital Solutions, taking a 25% stake in the business alongside its mobile rivals Rostelecom, MegaFon, and Vimpelcom.
The move means that all four of Russia’s largest mobile operators are now equal partners in the JV, which aims to explore the viability and availability of various spectrum bands for 5G services.
The history of New Digital Solutions begins back in 2017, when MegaFon and Rostelecom first set up a working group to explore the future of 5G technology in the 3…

Today, MTS has become the latest mobile operator to join New Digital Solutions, taking a 25% stake in the business alongside its mobile rivals Rostelecom, MegaFon, and Vimpelcom.

The move means that all four of Russia’s largest mobile operators are now equal partners in the JV, which aims to explore the viability and availability of various spectrum bands for 5G services.

The history of New Digital Solutions begins back in 2017, when MegaFon and Rostelecom first set up a working group to explore the future of 5G technology in the 3.4-3.6GHz and 26GHz frequency bands. 

A year later, the pair formed a JV, Digital for Business LLC, saying that it would continue the companies’ 5G frequency research, ultimately aiming to build its own 5G that would then be offered to other Russian operators on a wholesale basis. 

Russia’s Federal Antimonopoly Service (FAS) had approved the formation of the JV on the condition that it would allow non-discriminatory access to radio frequencies for all participants in the Russian mobile market, therefore maintaining healthy competition. 

Digital for Business LLC was renamed as New Digital Solutions in 2019.

At the start of 2021, Vimplecom joined the JV, taking an equal stake in the business, saying that Russia was lagging behind the global 5G trend and that “even large operators cannot solve these problems alone”.

“The lack of frequencies suitable for creating 5G networks in Russia is one of the most significant constraints. The JV has a very large amount of work ahead of releasing radio frequency resources, taking into account the whole range of issues – regulatory, organisational, technical, economic,” explained Rostelecom president Mikhail Oseevsky at the time. 

“The result of the work of the [JV] should be an objective full-fledged picture of the frequency resource available for the construction of fifth-generation networks in Russia. These data will allow for more informed decisions both for the state at all levels of regulation and for mobile operators to build an effective business based on new generation networks.”

This left MTS, Russia’s largest mobile operator, as the only significant mobile player without a piece of New Digital Solutions, something which it quickly indicated it would seek to rectify. Now, with all four operators on board, New Digital Solutions should have all the expertise it needs for better understanding the future of Russian 5G spectrum.

So far, however, despite roughly four years of research by the new JV, launching nationwide 5G services in Russia remains something of a technical quagmire, with much of the optimal spectrum already occupied by various other services. 

In December 2019, Rostelecom, MegaFon, VimpelCom, and MTS agreed to clear the spectrum in the 700 MHz, 3.4–3.8 GHz, 4.4–4.99 GHz, and 24.25–29.5 GHz bands in preparation for reassignment for 5G services. However, many of these spectrum bands are contentious; for example, the Security Council of the Russian Federation says that part of the 3.4–3.8 GHz band is currently used for government services, while portions of the 4.4–4.99 GHz band are currently used by the Federal Protective Service (FSO), the Federal Air Transport Agency, the Ministry of Defense, and the Russian space agency, Roskosmos.

As a result, the JV’s focus has been largely on testing for electromagnetic compatibility, conducting research on frequencies suitability for delivering 5G services, and clearing existing spectrum bands. 

It remains unclear whether New Digital Solutions still intends to rollout its own network infrastructure in future.  


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Also in the news:

Zamtel’s woes continue, but government insists it will not sell

After mixed messages recently about the cash-strapped state owned carrier, Zambia’s government has finally categorically denied media reports that it has decided to sell Zamtel.

In fact according to the ITWeb Africa news service, the country’s Vice-President Mutale Nalumango has gone much further, insisting that Zamtel will be recapitalised and not sold, the aim being eventually to enable it to compete favourably in the market.

Despite earlier reports of an unnamed equity partner, Science and Technology Minister Felix Mutati has insisted that so far no such no equity partner has been identified. However, Mutati was also quoted in June as saying that the government will not give the company the US$265 million recapitalisation it needs.

Since then he has suggested that a working committee would aim to investigate the viability of the company and recommend the way forward, saying: “At the end of the day, we want to save Zamtel and that is our only objective.”

That may be easier said than done. Zamtel’s working capital deficit is estimated at around US$59.8 million, and maintenance of current infrastructure, expansion and modernisation will add to the bill. Last week’s reports also mentioned outstanding debts of $175 million and a recapitalisation of at least US$265 million simply to stay afloat.

There’s also an issue with the sale of Zamtel in 2010 to Libya’s LapGreen Networks for US$252 million by Zambia’s previous administration. The present administration insisted that the transaction was illegal and soon afterwards took over Zamtel’s operations. In 2017 the Libyan Investment Authority, (LIA), the investment arm of the Libyan government, took the Zambian government to court for abruptly reversing the sale of Zamtel without compensation.

The debt owed to Libya could add to Zamtel’s outgoings: between US$380 million and $500 million, depending on which news outlet is quoted and also depending on how much the government has so far paid.

However, given the eye-watering debts it is carrying, it’s hard to see how Zamtel can be made into a going concern without a massive injection of cash, not to mention a complete overhaul.

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Planes, trains, and automobiles: Starlink gets FCC greenlight for moving vehicle internet

This week, the FCC has approved Elon Musk’s Starlink satellites to begin providing internet for moving vehicles throughout the US. 
Starlink currently comprises around 2,700 LEO satellites, providing high-speed internet services to around 400,000 subscribers in 32 countries, with global coverage expected to be achieved later this year.
All of these subscribers access internet services via Starlink terminals, which are delivered to consumers and deployed at fixed locations nearby…

This week, the FCC has approved Elon Musk’s Starlink satellites to begin providing internet for moving vehicles throughout the US. 

Starlink currently comprises around 2,700 LEO satellites, providing high-speed internet services to around 400,000 subscribers in 32 countries, with global coverage expected to be achieved later this year.

All of these subscribers access internet services via Starlink terminals, which are delivered to consumers and deployed at fixed locations nearby. These terminals then act as an intermediary, facilitating a connection between the satellites and the user’s connected devices.

Currently, these terminals must be fixed in place to provide services, though Starlink also offers customers the opportunity to move their terminal to an additional location and receive services there for an additional fee. 

Accessing services whilst on the move, however, has thus far been prohibited by law; for example, earlier this year, Starlink began selling connectivity services to RVs (recreational vehicles), but could only legally deliver connectivity to them when they were stationary. 

Now the FCC’s ruling will allow Starlink to begin offering internet directly to moving customers, from within aeroplanes, trains, ships, and automobiles.

“Authorizing a new class of terminals for SpaceX’s satellite system will expand the range of broadband capabilities to meet the growing user demands that now require connectivity while on the move, whether driving an RV across the country, moving a freighter from Europe to a U.S. port, or while on a domestic or international flight,” said the FCC’s statement. 

SpaceX already has contracts in place with various airlines, including Hawaiian Airlines, JSX and Delta Airlines, to trial its latest connected technologies. 

However, just because the FCC say that SpaceX can legally provide services to moving consumers does not mean that customers can tied their terminal to the roof of their car and expect to receive signal.

For one thing, as SpaceX and Tesla owner Elon Musk has pointed out, the existing “terminal is much too big” for use in most consumer vehicles, explaining that “this is for aircraft, ships, large trucks & RVs”.

Starlink’s website too seems to suggest that mobility remains something of a technical challenge. 

“While our teams are actively working to make it possible to use Starlink on moving vehicles, Starlink is not yet configured to be safely used in this way,” reads Starlink’s FAQ page on its website, noting that using the terminal whilst moving will also void its warranty. 

Starlink has yet to give a timeline for the rollout of these mobility services, but trials are currently ongoing.

This ruling comes amidst an ongoing regulatory battle between SpaceX and Dish Network, with the latter having sought to block Starlink from using the 12 GHz spectrum band for its services. With the new permissions from the FCC, Starlink will now have access to this contested spectrum (albeit sharing it with another satellite player, Kepler Communications), dealing a significant blow to Dish, which wants to use the spectrum to provide pay-TV services. 

How will the wider availability of Starlink impact the telecoms dynamics of the US market? Find out from the experts at Connected America 2023

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AIS bulks up broadband division through acquisitions

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TIM to shift almost half its Italian staff into NetCo

At the start of this year, in an effort to revitalise TIM’s lacklustre financial performance, new CEO Pietro Labriola masterminded a plan that would see the Italian incumbent operator’s network arm separated from its service arm. 
The new NetCo would comprise the company’s fixed access network as well as its international submarine cable unit…

At the start of this year, in an effort to revitalise TIM’s lacklustre financial performance, new CEO Pietro Labriola masterminded a plan that would see the Italian incumbent operator’s network arm separated from its service arm. 

The new NetCo would comprise the company’s fixed access network as well as its international submarine cable unit, Sparkle, leaving ServCo in charge of TIM’s mobile network and enterprise services. 

Such a divide has been hotly anticipated by investors, with reports suggesting that various private equity firms – including US-based KKR, which had their €10.8 billion takeover bid rebuffed – have expressed interest in taking a stake in both NetCo and ServCo. 

The separation is also expected help smooth the merger of TIM and Open Fiber’s respective fixed networks to create a single national network, with a formal preliminary deal between the two companies being signed back in May.

But despite the excitement surrounding this enormous restructure, more specific details of the plan have been slow to come to light, likely as a result of TIM waiting to see exactly how the merger negotiations with Open Fiber will ultimately play out.

Now, however, a report from Reuters suggests that around 21,000 of TIM’s Italian staff will be shifted to work at the newly created NetCo. With a current domestic workforce of roughly 42,500, this presumably means just over half of the company’s staff will remain to work at ServCo.

That said, the final staff numbers for both units could be considerably less than that. TIM is currently trying to cut costs by €1 billion by 2024, a process that will include significant job cuts. In February, rumours were already circulating that the restructure could see around 8,000 jobs eliminated in Italy alone.

Since then, the first hints of such job cuts are beginning to show, with TIM last month announcing that it would seek to remove around 1,200 jobs through a voluntary early retirement scheme

A framework for further job cuts has yet to be announced, but an update regarding the future of NetCo, ServCo, Open Fiber, and potential job cuts could be delivered later this week, with TIM’s Capital Market Day taking place on the 7 July. Whether this latest update will provide us with answers or simply more questions, however, remains to be seen.

Want to keep up to date with the latest developments in the world of telecoms? Subscribe to receive Total Telecom’s daily newsletter here

Also in the news:
Game set and match – connected strawberries
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BT: We need more time to excise Huawei from our network

MTN appoints new African unit chief executives

MTN Group has announced CEO appointments in its Cameroon, Rwanda and Uganda units to support its digital-focused Ambition 2025  strategy for growth.

The pan-African group revealed in a statement, starting September 1, MTN Rwanda CEO Mitwa Ng’ambi will become CEO of MTN Cameroon, replacing Stephen Blewett, who is leaving the operator group.

Ng’ambi led the public offering of the Rwanda unit and established its fintech subsidiary, she was also credited with strengthening stakeholder engagement and worked at MTN’s Benin and Zambian operations.

MTN South Africa chief consumer officer Mapula Bodibe will step up as MTN Rwanda boss, with a background in commercial strategy and consumer marketing, and 15 years’ experience within the group.

MTN Group poached Safaricom chief consumer business officer as its CEO at MTN Uganda, replacing Wim Vanhelleputte, who will take on the newly created group-level role of operations executive covering Liberia, Guinea-Conakry, Guinea-Bissau and Congo-Brazzaville effective August 1. 

“The appointment of these executives, all with strong track records of execution and results, adds to our confidence on delivery of our Ambition 2025 strategy,” said MTN Group President and CEO Ralph Mupita. 

“My thanks to Stephen for his valuable contribution to the MTN Group over the years and I wish him well as he journeys to new opportunities outside of the African continent. I welcome Sylvia to the Y’ello family and look forward to working with her, as well as with Mitwa, Mapula and Wim in their new roles, as we continue to execute on our Ambition 2025 strategy.”

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