Mozambique’s communications regulatory authority INCM says it is responding to concerns expressed by consumers on social media and elsewhere regarding the rapid exhaustion of mobile data packages.

INCM informs says it is developing what it calls a Tariff Management System, whose start-up is scheduled for November of this year.

This platform will strengthen the monitoring of tariffs and packages offered by operators, compare tariffs, identify the effective price of the service, including conditions and validity, verify the conditions applied to consumers and ensure greater transparency and accountability in the provision of telecommunications services.

In the field of data services in particular, INCM says it intends to ensure that the announced validity of the packages is effective for the consumer and that the depletion of the data volume does not result in an abrupt interruption of service before the scheduled date.

INCM is also conducting a process of restructuring telecommunications packages with a view to adopting fairer and more predictable solutions.

The regulator says it is encouraging operators to provide clear, accessible and verifiable information on consumption, balances and the conditions applicable to each package, explaining the factors that determine the level of mobile data consumption.

INCM says it will continue to monitor the concerns presented and work with operators to ensure greater transparency, better quality of services and more effective consumer protection. Whenever there are indications of irregularities in the accounting of data, the necessary technical checks will be carried out, and the applicable regulatory measures will be adopted.

Consumers are being advised to continue using appropriate complaints channels supplied by operators. If they are not satisfied, they are invited to use INCM channels through its website.