Teaming Up With Teams: The Combined Power Of Microsoft And Bicom

At Bicom Systems, each new release is an opportunity to make communication easier and more productive for businesses.

With version 7.5, we’ve taken a major leap forward by launching the gloCOM for Teams Beta app and significantly enhancing our unified communications approach.

We designed this solution to bridge the gap between internal collaboration and external communication, without trade-offs.

This move combines the most advanced collaboration tools in Teams with the most advanced VoIP features available in gloCOM.

Microsoft Teams offers excellent internal collaboration functions. But when it comes to external communication, businesses often require advanced calling features or SMS integration to fully meet their communication needs.

Even with paid add-ons like Teams Phone, key limitations remain: flexibility, feature depth and cost-efficiency.

We built this integration in response to recurring business challenges, including:

  • Teams users needing better call management
  • Organizations trying to avoid extra licensing costs or duplicating infrastructure
  • Businesses wanting real-time presence across platforms so they can reduce missed or mistimed calls
  • Companies in regulated industries that need call recording, logs, and analytics, without workarounds

Bicom Systems’ response to these challenges was a stable, high-quality integration of gloCOM’s communication capabilities into Microsoft Teams, delivered without additional costs or complex migrations.

teams presence in glocom

But how does this make your work life easier? 

Teams users can now access advanced VoIP and PBXware features like calling, conference calls, voicemail, SMS, and call logs, directly within the Teams interface, making it a much more powerful tool for external communications.

An additional benefit is presence syncing from Teams to gloCOM. That means everyone’s availability stays up to date, and teams never miss a call, even if they’re using Teams for collaboration or gloCOM for calling.

Finally, the result is a smoother workflow: fewer app switches, better communication visibility, and all the core tools people rely on in one place.

gloCOM for Teams is built for businesses that need more from Microsoft Teams, especially in professional-grade telecommunication solutions.

Here’s who will find the most value:

  • Businesses seeking full voice capabilities in Teams
    Perfect for companies that want to bring the functionalities of PBXware into Teams, without managing separate platforms.
  • Organizations already using gloCOM or PBXware
    Easily extend your current setup into Microsoft Teams, with no new systems, and no learning curve.
  • Customer-oriented teams (Sales, Support, Hybrid)
    These teams benefit from the seamless integration of SMS, real-time caller details, call transfer, and more.

The list doesn’t stop there, as gloCOM for Teams gives many industries the tools they need to connect, communicate, and collaborate at a higher level.

The beta release of gloCOM for Teams, included with version 7.5, delivers a comprehensive all-in-one solution directly within your existing Teams environment, providing an expanded bundle for seamless collaboration and communication.

This is another step forward in our commitment to enhancing overall productivity and reducing workplace stress.

For further detailed information on the integration’s full toolset, be sure to check out our User Manual for the gloCOM for Teams.

And, if you’re looking forward to what comes out of the Bicom lab next or have any further questions, feel free to Contact Us. We’re happy to answer them.

US to replace Huawei kit in Panama to curb Chinese influence

The US government has announced it will replace Huawei telecoms equipment installed at 13 sites across Panama, in a move it says is aimed at countering China’s influence in the Americas.

Approximately US$8 million will be invested in the project, which will be carried out in partnership with Panama’s Ministry of Public Security. The initiative is expected to be completed within two years and will include the installation of seven new towers across four provinces – resulting in significantly improved coverage, according to the US government, and strengthening shared security between the US and Panama.

The US government also stated that the project will support Panamanian security forces in efforts to combat drug and arms trafficking, human smuggling, and other forms of organised crime.

It added that it is working to safeguard the national security of countries across the Western Hemisphere and described the Chinese Communist Party as a threat.

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Zoom expands VoIP service to more Indian business hubs

Zoom has expanded its Zoom Phone service to additional locations in India after receiving approval from the country’s telecom regulator – a move the US-based company says enables coverage of key business hubs.

The B2B cloud-based VoIP service is now available in the telecom circles of Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). This builds on Zoom’s initial deployment in the Maharashtra and Tamil Nadu telecom circles in February 2025.

Sameer Raje, General Manager and Head of Zoom India & SAARC, said Zoom Phone is now available in “six of India’s most prominent business and technology hubs”.

Zoom Phone enables enterprises to replace legacy private branch exchange (PBX) systems and consolidate communications on a single platform – Zoom Workplace – which also features AI enhancements.

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Vodafone Idea to launch 5G in Bengaluru

Vodafone Idea will launch 5G services in Bengaluru tomorrow (11 June), marking the latest step in its phased rollout across India. The operator is aiming to reach 17 cities with commercial 5G services by August.

To attract new users, Vodafone Idea is offering unlimited data on 5G plans priced at INR299 and above. The service is already live in Mumbai, Delhi-NCR, Patna, and Chandigarh.

Samsung has supplied equipment for the operator’s 5G network. Vodafone Idea noted it is using “AI-powered Self-Organising Networks (SON)” to optimise performance and improve energy efficiency.

In tandem with the 5G launch, the company has upgraded its 4G infrastructure in Karnataka. It has deployed 900MHz spectrum on nearly 3,000 sites to boost indoor coverage, doubled 2,100MHz spectrum capacity at 1,800 sites, and added 2,100MHz spectrum to a further 1,000 locations.

Additionally, more than 4,100 sites were upgraded with increased 1,800MHz capacity, resulting in better coverage and improved data throughput. These upgrades have delivered a 46% increase in capacity since March 2024.

Anand Dani, Business Head for Karnataka at Vodafone Idea, said: “Encouraged by the strong response and robust performance in our launched markets, we are committed to expanding our 5G footprint in line with growing demand and 5G handset adoption.”

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