Driving digital progress in Africa through 5G

At Huawei’s Day0 Forum 2024, taking place on the eve of Mobile World Congress 2024, MTN Group’s Chief Strategy and Transformation Officer, Chika Ekeji, gave a keynote speech to explain how 5G is driving digital progress in Africa.

Ekeji focused on the opportunities that 5G provides for value creation, explaining that MTN aims to unlock the dividends of 5G across Africa. The group is present in 19 markets, with a user base approaching 300 million.

He noted that 5G must be seen within context, and that this is of course different for Africa than for more developed markets. MTN is firmly focused on delivering the benefits of a modern connected life to everyone, and delivering this requires a well-considered strategy. To achieve this, MTN focuses on four strategic priorities – building the largest and most valuable platforms; driving industry-leading connectivity operations; creating shared value; and accelerating the transformation of its portfolio.

Exploring 5G capabilities to enable use cases in Africa, Ekeji noted that the technology is initially enabling enhanced mobile broadband and improved Fixed Wireless Access across he continent, and he noted 5G’s increasing prevalence is facilitating industrial use cases that require massive IoT.. This growing availability of reliable connectivity is further capable of supporting enhanced network slicing, offering enhanced security and the ability to meet more diversified requirements for the digital progress of Africa.

Since 2020, MTN has launched 5G in four African markets – South Africa, Nigeria, Zambia and Uganda. Ekeji noted that MTN Group’s 5G network coverage reaches around 50 million people, with EMBB and FWA use cases driving usage thus far and 5G data accounting for around 3-5% of total network traffic. He also touched on the importance of private networks (a growing consideration  for Africa’s enterprise segment). MTN is aiming to deploy 5Gin more markets by year-end 2024 and expand its 5G population coverage by up to  10 million people.

Ekeji outlined the three main ‘horizons’ for 5G use cases, noting that core connectivity was of course the foundation, with premium connectivity enabling scenarios including edge computing, B2B connectivity, and private networks. Operators will then go on to develop solutions supporting a wide variety of use cases, such as IoT, AR/VR, B2B2C monetisation, etc.

By 2030, Ekeji shared GSMA estimates indicating that the GDP impact of 5G in Sub-Saharan Africa may reach US$26 billion, equivalent to around 0.48% of  the region’s economy by that time. He noted that the retail, manufacturing, and agriculture sectors in particular stand to benefit from enhanced 5G connectivity, while many other areas would also see their efficiency enhanced.

Ekeji argued that the social value of 5G is equally important to its economic value. With fixed broadband penetration rates typically below 2% in many African markets, 5G presents an opportunity to further democratise internet access. Ekeji noted that 5G can create more opportunities in both healthcare and education, furthering the social impact that it will enable.

Focusing on each of these areas, Ekeji began by exploring the potential of 5G for the mining industry in Africa – a major pillar of the continent’s economy that stands to benefit substantially from the improved efficiencies enabled by 5G implementation. He emphasised that even basic network connectivity enables scenarios that can improve the efficacy of extractive industry operations. Further benefits can be realized by adopting advanced technologies including 5G + IoT, AI surveillance, and drones. Many of these use cases can also apply to the logistics of port management, with Ekeji noting that remote operation, surveillance and AR assistance can enable autonomous workflows, better energy efficiency and improved productivity in that segment.

On the subject of healthcare, Ekeji elaborated on challenges and the healthcare divide in Africa and underlined how 5G has the potential to address this sector. As of 2020, almost 40 countries in the World Health Organisation’s Africa index reported having fewer than 20 medical doctors per 10,000 people. Here 5G can help to increase access to healthcare services via remote consultations, CT and ECG monitoring, as well as helping to train more doctors via modern immersive experience even remotely. In the future, more advanced use cases such as remote surgery and medical delivery via drones will become feasible. In addition to the healthcare divide, Africa also has a significant educational divide, with vast numbers of high school-age young people not being educated. Distance learning enabled by 5G presents a means of addressing this issue, whether for general learning, higher education, or vocational learning.

To properly position the continent to take full advantage of 5G, Ekeji outlined a set of mitigations essential to addressing some barriers to 5G adoption. To improve coverage, 5G-ready spectrum must be made available promptly and at fair prices, with regulatory policies put in place to support effective rollouts. Further, bringing down the cost of entry-level smartphones is also essential, and Ekeji noted that it would require device financing schemes as well as policies to support low-cost manufacturing or reduced import duties on handsets. Services will also need to be affordable, which Ekeji argued can be increasingly achieved via operational efficiencies e.g. using green energy solutions to improve reliability and reduce costs, or making more effective use of spectrum via refarming, virtualisation, and automation.

In conclusion, Ekeji argued that while policies and practices would certainly spur 5G adoption, better understanding is required around the benefit that 5G can enable, both for Consumer and Enterprise customers.. To address this, the telecom industry needs to better articulate the capabilities and value proposition of 5G to all stakeholders, using solutions as a means to demonstrate the value proposition. 

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Elevating CX: A Proactive Approach to Order Management & Fulfillment

Elevating CX: A Proactive Approach to Order Management & Fulfillment

This Industry Viewpoint was authored by Manoj Krishna Mohan, Technical Architect, Salesforce Practice, Prodapt Solutions

In the highly competitive Connectedness industry, seamless ordering and fulfilment processes are crucial for service providers to build customer loyalty and gain competitive edge. The challenges in order management such as inadequate service assurance, complex order workflows, and the risk of lost orders have significant implications. Implementing a modern and unified Order Management System (OMS) is essential to address these challenges. By leveraging a unified … [visit site to read more]

AIS releases GSMA Open APIs to combat fraud

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Journey to a more connected North: UK connectivity roundup February 2024

News

A selection of the most important connectivity stories relating to the North of the UK, with expert guest commentary provided by Dominic Beresford-Webb, Senior Conference Producer for Connected North at Total Telecom.

“In a series of transformative developments, the UK’s digital landscape is witnessing significant progress in connectivity initiatives.

Rural communities are getting the service they deserve with B4RN’s 400Gbps and strong progress being made by EE with the Shared Rural Network in North Yorkshire. EE built 40 masts over the last two years, giving a vital boost to 4G coverage for the area. With 1,600 rural locations upgraded under the SRN so far, EE have claimed to be ahead of other operators on this project.

We’ve seen some welcome news on Project Gigabit with both Quickline Communications and CityFibre winning significant investment to bring full fibre across rural premises. East Yorkshire-based ISP Quickline have £60 million in funding to build infrastructure that supports rural communities and drives economic growth. Meanwhile, CityFibre won a whopping £394 million worth of contracts for over 200,000 rural premises.

Hopefully this means a bright future for underserved rural communities to help address the digital divide, improve global competitiveness and increase investment.

It’s exciting times at CJ Founds Associates, with Lynne Wilson joining the team and bringing valuable insights from her time at the Berkshire Digital Infrastructure Group. This adds yet more expertise to a firm that’s well versed in assisting local authorities implement their digital strategy.

If you want to hear more from Quickline, CityFibre and CJ Founds Associates join us in Manchester for Connected North this April 22-23. These and many more organisations will be sharing their knowledge and networking with peers.

This includes Greg Mesch, Chief Executive Office for CityFibre; Sean Royce, Chief Executive Officer for Quickline Communications; Chris Founds, Director & Founding Partner for CJ Founds Associates.”

Learn more about Connected North 2024

AWS lands generative AI partnerships with CelcomDigi and Maxis

At Mobile World Congress 2024, Amazon Web Services (AWS) signed separate deals with Malaysian telcos CelcomDigi and Maxis to collaborate on generative AI solutions to improve network operations and develop use cases.

Under a Letter of Collaboration signed by CelcomDigi and AWS on Tuesday, CelcomDigi will establish an AI Sandbox using Amazon Bedrock, a managed service that offers high-performing foundation models from AI companies via a single API, along with a broad set of capabilities to build generative AI apps with security, privacy, and responsible AI.

CelcomDigi’s AI Sandbox will be set up in its Innovation Centre for its employees to experiment with, innovate, and implement generative AI solutions for use cases that will be integrated into the operator’s operational platforms for HR, customer service, legal and finance, among others. The two companies will also collaborate to train CelcomDigi employees on AI capabilities.

CelcomDigi also intends to develop and implement Bahasa Melayu language algorithms with Amazon’s Bedrock Large Language Models (LLM), Amazon Titan and Anthropic Claude, that have deep learning algorithms that can process natural languages. CelcomDigi will use these LLMs to develop solutions such as chatbots to communicate with its linguistically and culturally diverse customer base.

CelcomDigi and AWS will also explore deploying personalised generative AI use cases for Malaysian businesses across industries and consumers. 

“With AWS, CelcomDigi can drive new use cases at scale with AI-optimized infrastructure and the flexibility to choose fit-for-purpose foundational models through Amazon Bedrock,” said Pete Murray, Country Manager for Malaysia at AWS. “This collaboration also accelerates the delivery of new innovative AI services to Malaysian enterprises.”

Meanwhile, AWS also announced a new collaboration with Maxis to accelerate innovation in generative AI and 5G use cases for Malaysian enterprise customers.

Under the collaboration, the two companies will focus on leveraging advanced 5G and generative AI technologies to develop business use cases, targeting the retail, manufacturing, logistics and financial services domains.

The collaboration also targets Maxis’ internal processes, focusing on customer service enhancements and support offerings for enterprise customers to make faster, compelling and more effective business decisions.

Maxis said the combined efforts of generative AI integration and LLMs trained to support Bahasa Melayu will also help accelerate the digital transformation journey for more Malaysian businesses.

The AWS deal is Maxis’ second generative AI announcement at MWC2024 this week. On Monday, Maxis said it had expanded its strategic collaboration with Google Cloud by integrating generative AI into its workflow and service offerings.

Maxis and Google Cloud will also develop applied generative AI solutions for data analytics and cybersecurity, and extend generative AI skilling opportunities and learnings to Maxis employees.

Maxis said it also plans to extend its experience with integrating generative AI to its community programmes, eKelas Usahawan and eKelas, to upskill individuals and school students.

Google Cloud also signed an agreement with Indonesian telco Telkomsel at MWC this week under which the operator will integrate enterprise-grade generative AI  into its operations and core product offerings for consumers and businesses.

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Huawei launches telecom foundation model at MWC in industry first


Viewpoint

On the first day of MWC Barcelona this year, Yang Chaobin, Huawei’s Board Member and President of ICT Products & Solutions launched the telecoms industry’s first Telecom Foundation Model, an artificial intelligence model for operators 

 

The model’s objective is to offer vital artificial intelligence technologies for service innovation which will improve the efficiency of operators, enhance network productivity and help commercialise 5.5G. 

 

Huge innovation in the telecoms industry has led to more productive networks, but this has come with increased service demands, which are only set to increase in the future. Therefore, the services provided by the operators will need to improve user experience and operation and management of their platforms as the number of users increases. 5.5G is able to deliver enhanced network capabilities to support an even more diverse range of services.  

 

Therefore, the model will help provide key intelligence technologies that support service innovations, improve operational efficiency, improve the productivity of the network and hit 5.5G intelligence objectives. 

 

Specifically, the model will help operators go intelligent by supporting intelligent natural language interactions for different roles to improve employee knowledge and efficiency. It also provides intelligent agent applications for different operations scenarios, which analyse and break down complex processes and orchestrate operation solutions to ensure user experience and satisfaction. Some typical example of application will include: AI assistants (in the case of agile service providing), and will also help improve employee knowledge and efficiency.

 

“The Huawei Telecom Foundation Model leverages Huawei’s strengths in intelligent technology and offers two types of applications: role-based copilots and scenario-based agents,” said Chaobin in his keynote speech. 

 

“It will help carriers empower employees and improve user satisfaction, which will, in turn, improve network productivity,” he continued. 

 

Bringing his speech to a close, Chaobin called upon industry partners to increase the applications of this intelligent technology via rough collaborative industry promotion, talent training, and innovation. He also encouraged the telecom foundation model sector to ensure best practices and bring more intelligence to the telecom industry. 

Vietnam starts blocking 2G-only phones ahead of 2G shutdown

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Bruce Xun from Huawei: Embracing digital intelligence and accelerating operations transformation with telecom + AI


Press Release

[Barcelona, Spain, February 27, 2024] During MWC24, Huawei, together with global carriers, industry organizations, and academics, held the Digital Operations Transformation Summit 2024 to discuss how carriers accelerate digital operations transformation. Mr. Bruce Xun, President of Huawei’s Global Technical Service Dept, said, “The ’Telecom + AI’, formed with telecom cognition, digital and AI, will bring new operations mode and new service growth to carriers, creating tangible business value.”

Bruce Xun, President of Huawei’s Global Technical Service Dept.

Telecom + AI: Accelerating Transformation from Telco to Digital Intelligent Service Provider

AI has become a technology hotspot sweeping the globe. When it comes to unleashing the full potential value of AI, carriers have unique advantages based on ubiquitous connections, over 100 billion data records per day, billions of entries of telecom knowledge, decades of telecom operations experience. “Digital twin + AI” can create new operations mode, and “Converged data + AI” can drive new service growth. The in-depth collaboration of telecom and AI will accelerate carriers’ transformation to digital intelligent service providers.

 Digital Twin + AI: Creating New Operations Mode Along the Customer and Employee Journey

Along the customer journey, each operation activity focuses on customer experiences, which drives the evolution of the operations mode from network- oriented to customer- and service-oriented. Every customer can perceive the value brought by the new mode. Huawei has developed the innovative SOC + NOC intelligent O&M solution with a carrier in Asia Pacific, where O&M activities were planned, prioritized, and executed according to the actual impact on the customer. This has reduced traffic loss by 15% on average.

Along the employee journey, the new operations mode will empower every

employee by providing each of them Copilot to help them improve both efficiency and effectiveness. Mr. Xun shared many Copilot best practices for different employee roles. For example, broadband on-site and cross-selling engineers can use Copilot to accurately locate faults and solve 85% of the issues within 30 minutes. This improves the success rate of cross-selling by 10%. With assistance of Copilot, agents in the Contact Center can gain an in-depth understanding of customer requirements and satisfy customers with one-stop solution. This improves the FCR (first call resolution rate) by 30%.

Converged Data + AI: Driving New Service Growth from Connectivity as well as Beyond Connectivity

Connectivity services are the core business of carriers. Utilizing AI to analysis massive operation data, carriers can provide personalized, precise, and convenient services, maximize network monetization through multi-dimensional product design and on-demand marketing. In addition, new growth ecosystems can be built through new products, platforms, and devices. For example, intelligent payment and micro-finance solution can improve the performance of carriers’ mobile finance services. In 2023, Huawei supported a carrier in Ethiopia doubled the Average Revenue Per User (ARPU) of Mobile Money and increased the total revenue by seven times.

Mr. Xun emphasized that “Telecom + AI” will accelerate carriers’ digital operations transformation. Telecom cognition is the core which includes telecom knowledge, decades of experience, and best practices. Digital is the cornerstone which includes high-quality data with suitable platforms and sufficient digital talent. AI is the accelerator which contains discriminative AI and GenAI. Combination of the three key factors will accelerate digital operations transformation and achieve breakthrough to create enormous business value.

Over the past year, Huawei has released best practices of digital operations transformation for various scenarios by working with global carriers. These practices have supported carriers achieve operations excellence, deliver ultimate user experiences, and increase the revenue from new services. Currently Huawei Services has over 20,000 experts, including more than 200 AI and data scientists. In the transformation projects, we supported global carriers implemented data governance from single-domain data to converged data to digital twin, as well as knowledge governance from documents to knowledge to high-quality corpus and vector data base. Huawei continues to make long-term investments in digital operations transformation in which we will explore, innovate and build best practices in hundreds of transformation projects.

MWC Barcelona 2024 will be held from February 26 to February 29 in Barcelona, Spain. During the event, Huawei will showcase its latest products and solutions at stand 1H50 in Fira Gran Via Hall 1. With the 2024 commercial launch of 5.5G, Huawei is collaborating with operators and partners around the world to pursue exciting new innovation in networks, cloud, and intelligence. Together, we will drive 5G business and foster a thriving industry ecosystem, creating a new era for intelligent digital transformation. For more information, please visit: https://carrier.huawei.com/en/events/mwc2024.