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Nokia today announced that it has expanded its partnership with BT in a five-year deal for its AVA Analytics software for fixed networks that will help the UK operator strengthen its network monitoring through AI and machine learning, and improve its subscriber experience.
The deal enhances Nokia’s dashboard solution (“Homeview”) for BT to give its call center agents a real-time, full view of the operator’s network, from individual subscribers to devices, in order to quickly correct access and in home issues, and provide the best service across all its phone and digital channels.
Nokia’s AVA Analytics will provide BT with the use of automated workflows with deep analytics to deliver operational efficiency improvements and boost BT’s net promoter scores (NPS). NPS is a barometer of how likely a customer would recommend a provider or service to another user.
Along with AVA Analytics, Nokia’s Home Device Manager and Service Management Platform enables BT’s roughly 6,000 care agents to remotely manage over 10 million WiFi connections, with more than 100 million actions taken each day to optimize the home broadband experience for BT’s customers.
Nick Lane, Managing Director for Consumer Customer Services at BT, said: “Our expanded partnership with Nokia is another demonstration of our commitment to providing the best customer experience by investing in AI, analytics, and other state-of the-art technology. Our partnership will help BT’s customer service agents provide the best service across all phone and digital channels and continue to make BT the only network to answer 100% of customer calls in the UK.”
Hamdy Farid, Senior Vice President, Business Applications at Nokia, said: “Nokia AVA Fixed Network Insights is a critical component to helping operators improve network diagnosis and troubleshooting processes, while reducing unnecessary manual fixes. We are very pleased to be taking our partnership with BT to the next level with this agreement.”
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This week, Democrats and Republicans have joined forces to propose a new law that would see TikTok banned in the US.
The bipartisan bill would aim to block transactions from any social media company deemed to be under the control of China or Russia. The bill proposes that these foreign governments could use the apps not only to capture personal data from US citizens, but also to indirectly influence the population, particularly with regards to foreign policy and domestic elections.
“This isn’t about creative videos — this is about an app that is collecting data on tens of millions of American children and adults every day,” said Senator Marco Rubio, who introduced the bill. “We know it’s used to manipulate feeds and influence elections. We know it answers to the People’s Republic of China. There is no more time to waste on meaningless negotiations with a CCP-puppet company. It is time to ban Beijing-controlled TikTok for good.”
The announcement comes roughly a month after a hearing in which the head of the Federal Bureau of Investigation, Chris Wray, suggesting that the platform continues to pose a threat to national security.
TikTok’s relationship with the Chinese government has been a source of debate for years now, with concerns first coming to a head in 2020 when President Donald Trump threatened a de facto ban on the platform in the US market.
While this ban was ultimately blocked by judges later that year, scrutiny over TikTok’s owner, Beijing-based ByteDance, has been a continuous focus ever since. Numerous US states have since taken the unilateral decisions to prohibit the use of TikTok on federal networks and devices.
TikTok, naturally, described the bill as “troubling”, in a statement calling it “politically motivated” and saying that it “will do nothing to advance the national security of the United States”.
The company also said that it continues to improve the security of its platform and is communicating these improvements to Congress.
If such a ban were to be implemented, the implications would be enormous. Globally, TikTok has over a billion users, over a 100 million of which are from the US.
However, the chances of such a ban ever materialising are slim. TikTok’s popularity in the US alone would make this bill hugely unpopular with the general public. Furthermore, the US government has been notoriously slow to change data privacy and content moderation laws, despite perceived threats; consider, for example, the ongoing debates around platforms like Twitter and Facebook and their influence over the US political landscape.
“From a privacy standpoint, simply preventing a company like TikTok from operating doesn’t close the gaps,” noted Caitlin Chin, a fellow at the Washington DC-based think tank Center for Strategic and International Studies.
On the contrary, it seems more likely that this bill will die a slow death in the bowels of bureaucracy over the coming years, with the current hubbub instead largely intended to restate the government’s continued crackdown on Chinese tech companies.
How is the regulatory landscape in the US set to change in 2023? Join the telecoms industry in discussion at the upcoming Connected America conference live in Dallas, Texas
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Two independent infrastructure players are teaming up to create a future key piece of the Pacific Northwest’s infrastructure. MOX Networks announced yesterday that it is building the necessary backhaul network for Toptana Technologies new cable landing station. … [visit site to read more]
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Some fiber is changing hands up in the Pacific Northwest. Ziply Fiber has agreed to acquire iFIBER Communications as it continues to find places to invest in FTTH opportunities across the region. … [visit site to read more]
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