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Keep up-to-date with all the latest news, articles, event and product updates posted on Developing Telecoms.
Subscribe to our FREE weekly email newsletters for the latest telecom info in developing and emerging markets globally.

Keep up-to-date with all the latest news, articles, event and product updates posted on Developing Telecoms.
Subscribe to our FREE weekly email newsletters for the latest telecom info in developing and emerging markets globally.

This Industry Viewpoint was authored by Ragu Masilamany, VP and Global Head of Solutions Engineering and Labs at Amdocs

As communications service providers (CSPs) want faster monetization of 5G, recession fears loom, and the cost of energy increases, some have formed a shortsighted view of 5 G’s true long-term impact. However, leading into 2023, this perspective could be what separates the leads in 5G from those who delay investment due to “5G” fatigue. … [visit site to read more]

Keep up-to-date with all the latest news, articles, event and product updates posted on Developing Telecoms.
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Welcome to our latest product update for PBXware! This blog post will highlight the main features and updates introduced in PBXware version 6.7, with the SP Edition at the forefront.

1. Introducing: PBXware SP Edition – A PBXware developed for Service Providers

If you are an administrator of a multi-tenant PBX system, you know how difficult it can be to manage a large number of tenants and clients. Luckily, there is now an efficient and powerful solution to help you manage your MT systems: SP Edition.

This new edition enables users to manage and access data from multiple PBXware systems in a centralized location, simplifying administration tasks and making it easier to edit settings on external systems. 

PBXware SP (Service Provider) Edition offers a range of features that make it the ideal solution for multi-tenant PBX system administrators:

• Advanced Search Capabilities: Quickly find extensions, DIDs, and tenants across all systems in a matter of seconds. 
• Single Sign-On (SSO) Functionality: Access all MT systems with one login. 
• Automation of Trunk Setup: Calls can be routed through the SP system, eliminating the need to manually log in to each system multiple times a day to change trunks. 
• Streamlined Processes: Streamline the search process, making it easier and faster to find the information you need.

However, it is important to note that PBXware SP Edition is not a standalone PBX system and does not offer features such as Call recordings, IVRs, Queues, Ring groups, or Extensions (extensions exist on the system only as multiuser extensions when calls go through the SP), etc. It is intended to be used in conjunction with a separate PBXware system.

In conclusion, PBXware SP Edition is the ultimate multi-tenant PBX management solution. It streamlines the search process, offers SSO capabilities, and automates trunk setup, making it easier than ever for administrators to stay on top of their systems. 

With its advanced features and streamlined processes, the SP Edition gives administrators the tools to quickly and easily manage their multi-tenant PBX systems.

2. Assign Licenses To Specific Extensions Using Meeting Licensing

Next, we have the addition of Meeting licensing in PBXware v6.7. Administrators will now be able to use the ‘Licenses’ section to assign Meeting licenses to specific extensions and filter the data by extension or license package (No License, STARTER, BUSINESS, or ENTERPRISE). However, only the STARTER and BUSINESS packages will be available for use in this version, with the ENTERPRISE package to be implemented in future versions. 

The ‘Licenses’ section also displays information on the number of available and assigned licenses, allowing administrators to track and manage Meeting licenses for their extensions easily.

3. Starter Packages For All Current Meeting Users

With this update, all current Meeting users will be automatically assigned Starter packages for all the extensions on their tenant/system with a Meeting license, regardless of their current PBXware software version. This includes Business, CC, and Supervisor gloCOM editions but does not apply to the Office edition. 

Users who wish to upgrade to a Business package will need to upgrade to PBXware v6.7. Additionally, a new version of BRM for Meeting pricing will be introduced for all Meeting users.

4. More Streamlined Editing of gloCOM Features Permissions

Finally, PBXware v6.7 also introduces the ability to edit gloCOM features permissions per extension from the Editions & Modules section. Previously, these permissions could only be modified from the Apps -> Permissions page, so this update should provide a more streamlined user experience.

Summary

In conclusion, PBXware v6.7 brings a range of new features and updates that are designed to improve the user experience. The PBXware SP edition makes it easier to manage and access data from multiple PBXware systems, while the new Meeting licensing features provide administrators with more control over license assignment and management. The ability to edit gloCOM features permissions per extension is also a welcome addition, streamlining the process for users. 

We hope these updates will enhance your experience with PBXware! Once you have tried these new features, we would love to hear from you about how this improved your business. Please feel free to comment below.

If you have any questions about the new features in PBXware v6.7 or any other Unified Communications products, do not hesitate to reach out to us.

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A new update for our Unified Communications apps gloCOM & gloCOM GO is here with fresh new features for our business users. With version 6.7, gloCOM users will experience efficiency and a better user experience overall, thanks to the many benefits that the new features bring to the table.

Here are the highlights of the latest gloCOM and gloCOM GO 6.7 product updates:

1. Get Someone’s Attention With the Mention Feature

Group chats can be easily misused when many people are involved in the conversation, and sometimes it becomes hard for the group to stay focused on the topic. The Mention feature in gloCOM and gloCOM GO 6.7 helps bring back the focus on a specific person or topic. 

The Mention feature works wonders for getting someone’s attention. It allows you to mention one or more participants in a group chat and to give additional context. When you tag a colleague’s name in the message, they will get a notification that they have been mentioned, even in a conversation they have currently muted.

To mention a participant, you simply enter the @ sign followed by the name of the desired participant. There are two ways to select someone from the list of participants:

• By scrolling through the list using the up and down arrow keys and selecting the participant by pressing the Enter keys on your keyboard or using the mouse wheel and clicking on the participant.
• By entering the participant’s name after the @ sign. In that case, the list above the input field will only display participants whose names match the entry.

The participant you tag within the conversation are colored in blue, and clicking on their name will bring a pop-up menu with options to call them, chat with them in a private chat, or open their contact information.

Overall, Mention is a great feature and will improve your productivity while collaborating in group conversations. It’s one of those features that will eventually become a standard communication method within group chats.

The Mention feature is available in both the gloCOM desktop application and the gloCOM GO mobile app on the gloCOM GO 6.7 (Android/iOS).

2. Troubleshoot Potential Network Issues During a Call With the Call Quality Feature

The Call Quality feature will allow users to monitor their calls and their network quality. Using this feature in gloCOM 6.7 will help your staff diagnose better and troubleshoot problems that may arise during a call.

During a call, a Call Quality indicator will appear in the upper right corner of the call window, providing you with information about the call and network quality. The Call Quality window will appear by clicking on it, providing more detailed information about various metrics, such as MOS Score, Round Trip Time, Packet Loss, and Jitter.

You also have the option to export Call Quality information and check out the Diagnostic Logs for the last 50 calls.

3. gloCOM Presence Gets an Outlook Calendar Integration

By default, Outlook Calendar Presence incorporates your gloCOM Desktop Presence status based on the appointments you’ve set up in Outlook. You can still change your presence status to suit your requirements, though. Additionally, you can configure a specific Presence description that will be displayed to your contacts anytime an active Outlook appointment is present.

4. Keep Newly Added Participants in the Loop With the Shared Groups Feature

Communication affects teamwork, and good communication can transform that team into a super-team. But what about new additions to your super-team? How to effectively integrate them into your group, and fast?

If you need to share every piece of discussion with every participant in a group, Shared Groups may be exactly what you have been looking for.

If this is the case, check the option Allow full history visibility when creating the group to enable everyone to access the historical content if they join after the group is created. 

This way, even the new team members will be in the loop with the rest of the group.

5. Troubleshoot Potential Issues During a Meeting With the Network Quality Statistics View

Suppose problems with a network connection affect audio quality during a meeting. In that case, a notification will pop up in the lower-left corner of the Meeting, informing you about the issue of bad audio quality. 

The Network Quality Statistics view holds all the details if you have issues during a meeting. The statistics include metrics (latency, jitter, bitrate, packet loss, etc.) about Audio, Video, and screen sharing quality. 

Network Quality Statistics View will make it easier to resolve any potential network problems that can come up during your meetings.

6. A Meeting Invite Link Is now Automatically Sent in the Chat

As of gloCOM 6.7, when you start a meeting from the chat, an invite link will be automatically sent to the chat participants. With the provided link, you can quickly join meetings via web or mobile application, no matter where you are.

This feature provides an additional layer of effectiveness for you and your colleagues.

7. Schedule a Meeting From Outlook

We have another great Outlook-related update for you. Starting a meeting in gloCOM always was a breeze. But now, with the Outlook Desktop Plugin introduced in gloCOM 6.7, scheduling a meeting is even more effortless as you can do it from Outlook.

The gloCOM Outlook plugin enables work in Outlook and, at the same time, allows for a seamless transition to collaboration.

This gloCOM Outlook plugin enables you to:

• Schedule a meeting from Outlook main tab 
• Starting an instant meeting with one contact 
• Starting a meeting with multiple contacts 
• Cancel a meeting
• Convert an existing event to a gloCOM Meeting 
• Schedule a meeting directly from the calendar

8. Take Pictures And Videos With A Camera Inside The Chat Conversation

With the ability to add a visual element to the chat, you can now communicate better and express yourself more naturally. With this new feature, the gloCOM GO app takes another step towards helping people communicate more naturally and effectively.

From within the chat conversation screen, you can send media files from your gallery, take photos or record a video. 

After taking a photo or recording a video, you can choose whether to save the file to the gallery, discard it, or send it in the chat.

gloCOM GO version 6.7 also brings the option to send multiple files at once.

You can now preview images and videos inside the gloCOM GO app by pressing the media thumbnail on the chat screen. 

When you click on the image thumbnail inside the chat screen gloCOM GO app, a new screen opens up, from which you can preview the image, zoom in and out, share it via an external app, forward it to another chat inside the gloCOM GO app, delete the message, and more.

And that’s not all. You can also preview video files you want to share with your colleagues. The gloCOM GO app is packed with great options, so video sharing also offers several valuable features too. You can preview the video file you want to share with full playback controls (play/pause/seek), mute and unmute audio by pressing the speaker icon, and much more. 

9. gloCOM GO and gloCOM Meeting GO Integration For the Office In Your Pocket

Our Unified communications app for those who don’t want to miss anything even when they are on the move, gloCOM GO, is fully integrated with the freshly launched Meeting GO app. This integration lets you schedule or join meetings even when you are not in your office or don’t have your laptop. 

Available for both Android and Apple users, the gloCOM Meeting GO app lets you collaborate on the go and connect with multiple people simultaneously while offering the following:

• Video Conferencing (in a grid and speaker view)
• Audio Conferencing
• Screen Sharing (specific application or whole screen sharing)
• Remote Control when screen sharing
• Group chat

NOTE: Meeting is now commercially available, and in addition to the desktop version, web and mobile applications are also available. We currently offer two different editions, ‘Starter’ and ‘Business,’ with specific conditions and limits, with the ‘Enterprise’ edition coming out in 2023. 

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More To Come From the Bicom Systems Lab

Alongside new features and options, you notice that with every new iteration, we squash several bugs and fix various issues, and it’s the same with version 6.7. Rest assured that we have many great things in the works for you. You ask, we listen!

Stay tuned, and make sure to update your gloCOM apps to the latest version and enjoy a brand-new set of features. Please visit our website for more information about gloCOM and gloCOM GO and our other UCaaS line of products. 

Do not hesitate to contact us for any additional information.

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