Continuous Improvement in Fiber Operations: Enhancing Customer Experience and Efficiency

This Industry Viewpoint was authored by Mandeep S Kwatra of Prodapt

As fiber operators fiercely compete for the top spot, they must constantly improve their operations while maintaining costs and ensuring seamless customer service. However, 60% of all corporate six sigma initiatives fail to deliver lasting results. We observed that many fiber operators still rely on traditional operations improvement activities performed on a one-time or on-demand basis translating to … [visit site to read more]