How Connectedness Service Providers Can Unlock Data to Personalize Customer Experiences

This Industry Viewpoint was authored by Manoj Krishna Mohan, Manager, Salesforce Practice, Prodapt Solutions

Service providers must use the wealth of personal & geographic data to give customers what they want

Since the advent of digital-first, ecosystem-driven businesses, customer expectations have changed dramatically in the connectedness industry. Consequently, service providers are compelled to offer a fluidic and painless customer care journey with an acute focus on personalization. It can help … [visit site to read more]

Thailand admits spyware use

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Sparkle adds the Monet Brazil-US cable to its assets

International service provider Sparkle has added another submarine cable to its assets in the Atlantic with the activation of spectrum capacity on the Monet submarine cable system connecting Brazil to the United States.

This means, Sparkle says, that it has increased the overall redundancy of its backbone, which now provides five diversified routes between North and South America thanks to extensive submarine infrastructure that includes three undersea ‘digital highways’: Monet and Seabras-1 in the Atlantic and Curie in the Pacific.

With the addition of Monet, Sparkle says it has also further enhanced its Tier-1 Seabone global IP transit service and its capacity solutions, catering for the huge data demand driven by new technologies, media platforms and cloud-based services.

This addition also means, Sparkle says, that it is continuing the expansion of its American fibre optic network, which now counts 56 points of presence across the US, Argentina, Brazil, Chile, Colombia, Panama, Peru and Venezuela, a capillary presence in Brazil and a new open landing and connectivity hub in Panama.

Sparkle describes itself as TIM Group’s global operator, first international service provider in Italy and among the top worldwide, with a proprietary backbone of more than 600,000 kilometres of fibre spanning from Europe to Africa, the Americas and Asia.

Monet is a new-generation cable spanning 10,556 kilometres. The Submarine Telecom Forum website describes it as a submarine cable system hooking up Boca Raton in Florida with Brazil’s Fortaleza and Santos, with six fibre pairs and a total design capacity of 64 Tbps.

It adds that the Monet consortium comprises of Google, Brazil’s Algar Telecom, Uruguay’s Antel, and Angola’s Angola Cables.

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Montenegro orders price cuts

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Globe Telecoms, Ayala partner up to expand ecosystem

The capital venture building units of Globe Telecom and Ayala Corp have partnered up to explore new opportunities in a bid to expand digital solution ecosystems.

Globe Capital Venture Holdings which trades as 917 Ventures partnered with Ayala Corp subsidiary AC Ventures to fund the research, development and launch of 917 Venture business projects.  

Since starting operation in 2019, 917 Ventures spun-off nine new companies including medical platform HealthNow and online grocer PureGo. The success was attributed to the use of Globe Telecom’s data, customer base, distribution points, enterprise partners, marketing and execution capability, and capital.

The latest announcement is a broadening of prior agreements which now encompasses Ayala’s wider businesses including real estate, banking, power, healthcare and logistics.

“We can leverage the ecosystem and network advantage that they (AC Ventures) provide to solve the pain points of consumers and businesses. Through digital solutions, we can help pave the way and deliver indelible value to the Philippines and the Asia-Pacific region, » said 917Ventures managing director Vince Yamat.

Ayala CFO and AC Ventures President and CEO Alberto de Larrazaba added: « The accelerated growth of digital adoption has become ingrained in many Filipinos who have quickly transitioned how they work, study, play, and access basic services.

“Ayala intends to participate in this multi-decade transformation by contributing to the research and development and incubation of disruptive solutions across different consumer touchpoints in our portfolio. With its strong track record of developing startups to achieve scale and profitability, we believe that 917Ventures is the natural vehicle for Ayala’s digital ventures. »

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Industry Spotlight: Glenn Lovelace on the Launch of NM Fiber

One of the states that has traditionally gotten the least infrastructure love, at least in the media, is certainly New Mexico.  With Tier 1 markets to the west in Phoenix, the north in Denver, and to the east in the DASH triangle, one rarely hears from Albuquerque and Santa Fe etc.  But that doesn’t mean there isn’t fiber out there, and recently a new state-wide network operator was born: New Mexico Fiber LLC.  Built from the combined assets of local RLECs and ISPs, NM Fiber is looking to take its case to the broader market.  With us today to talk about the company’s plans is chairman Glenn Lovelace. … [visit site to read more]