How Connectedness Service Providers Can Unlock Data to Personalize Customer Experiences

This Industry Viewpoint was authored by Manoj Krishna Mohan, Manager, Salesforce Practice, Prodapt Solutions

Service providers must use the wealth of personal & geographic data to give customers what they want

Since the advent of digital-first, ecosystem-driven businesses, customer expectations have changed dramatically in the connectedness industry. Consequently, service providers are compelled to offer a fluidic and painless customer care journey with an acute focus on personalization. It can help … [visit site to read more]