Malaysia’s U Mobile awards managed services contract to TeleChoice

A Singaporean technology group is expanded into the broader managed services sector beyond Singapore via a contract with a leading Malaysian operator.

TeleChoice International Limited, a regional diversified provider and enabler of innovative communications products and services, has won a fourth party logistics (4PL) managed services contract from one of Malaysia’s major operators, U Mobile. This will be carried out by TeleChoice’s wholly owned subsidiary, Planet Telecoms Managed Services.

The contract, estimated at S$500 million  (US$372.2 million) over three years, involves the provision of 4PL managed services, providing a comprehensive suite of solutions for supply chain management.

PTMS’s role includes device procurement, whereby PTMS will act as a buying house and manage the sourcing and inventory of new devices, aligning with market demand. PTMS will also oversee the warehousing, logistics and distribution of devices, including last-mile delivery, ensuring timely delivery across Malaysia. 

In the area of inventory management PTMS will implement real-time inventory systems to allow U Mobile to respond quickly to market needs. 

Finally, PTMS will take on comprehensive management of U Mobile’s extensive distribution network consisting of over 600 retail and channel touchpoints across Malaysia, aiming to provide a consistent and smooth experience for customers, from online ordering to in- store pickups. 

Wong Heang Tuck, CEO of U Mobile, says: “Through this partnership with TeleChoice and PTMS we will be able to enhance and expand the range of devices made available to our customers by leveraging on their expertise and experience as an end-to-end 4PL managed services provider. From initial touchpoints to final service delivery, the integration of technologies and streamlined processes will deliver efficiency and reliability within our supply chain, resulting in a seamless and positive experience for our customers.“