Putting Customers in the Driver’s Seat: How Prioritizing CX and the Customer Journey Builds Brand Loyalty

Putting Customers in the Driver’s Seat: How Prioritizing CX and the Customer Journey Builds Brand Loyalty

This Industry Viewpoint was authored by Eric Carrasquilla, SVP of Digital Engagement Solutions at CSG

For years, communications service providers (CSPs) and streaming services have poured time, funds, and resources into advanced and exciting products and offerings – from unique streaming content to the speeds of 5G – to maintain an edge with their customers. Now, however, we’re seeing the old guard … [visit site to read more]