Re-imagining Telecom Operations: From Contract Negotiations to Customer Service

This Industry Viewpoint was authored by N Shashidhar, VP & Global platform head, EdgeVerve

In the digital age, telecom is more than just a sector—it’s the ultimate digital influencer, pioneering tech revolutions and ensuring we’re always plugged in. But behind the veneer of seamless connections and next-gen services lies a complex labyrinth of operational challenges ranging from intricate contract negotiations to maintaining high customer service standards. … [visit site to read more]