Telefónica has announced it will integrate Generative AI into its digital workplace management software to enhance operations at security firm Prosegur across the Iberian Peninsula and Latin America.

In a statement, Telefónica said the upgrade will impact nearly 24,000 Prosegur employees across Spain, Portugal, Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Paraguay, Peru, and Uruguay.

As part of the upgrade, employees will gain access to a virtual assistant called GenIA, designed to help them manage their work environments more efficiently.

Telefónica first deployed its workplace management solution, Smart Workplace All in One, at Prosegur five years ago.

María Muñoz, Director of Industry, Services, and Retail at Telefónica Spain, stated: “Smart Workplace All in One enables Prosegur to implement a unified management solution with a common governance model for its offices on both sides of the Atlantic. This solution automates processes, positively impacting 70% of Customer Service Centre activities by reducing service and waiting times and improving user satisfaction. Now, we are taking it a step further—thanks to AI, we will not only resolve incidents more efficiently but also improve our ability to prevent them.”