Vodafone Oman has added analytics, DevOps processes and an integration layer to its ongoing engagement with Netcracker. This latest expansion to the partnership will, says Netcracker, further add to the operator’s data-driven capabilities, allowing it to grow and enhance its business and deliver an improved experience for customers.

Vodafone entered the Omani market in December 2021 as the Sultanate’s third mobile operator, leveraging Netcracker Advanced Analytics to achieve end-to-end visibility across its business and operations and gain improved system availability and resilience. Netcracker DevOps Enablement includes a number of components to help Vodafone improve its DevOps processes as part of an overall operational transformation.

The operator will also utilize Netcracker Support & Managed Services to optimize and improve business performance and extend coverage for Netcracker’s products and surrounding third-party systems. Overarching these projects, says Netcracker, is a new integration layer that will be critical to improving customer management, including functions such as service onboarding.

“After a successful partnership with Netcracker to support the launch of our mobile business less than a year ago, we are taking the next step to leverage critical data and bring in DevOps and managed services processes to further improve our business and operations,” said Stelios Savvides, Technology Director at Vodafone Oman. “By using these functions alongside a robust integration layer, we are confident that we will achieve increased revenue, lower OpEx and improve our engagement with our customers.”

Vodafone’s Oman operation has clearly been busy in recent weeks. As we reported on 11 October, Ericsson is to provide the operator with AI-based cognitive software solutions for network optimization to facilitate data-driven decisions and support Vodafone in implementing zero-touch operations (ZTO) and anomaly detection capabilities.