BW Digital to build data centre in Citramas’ NDP in Batam

BW Digital and Citramas Group announced on Monday they have signed a memorandum of understanding (MoU) to jointly develop a carrier-neutral digital ecosystem using BW Digital’s upcoming new data centre in Batam’s Nongsa Digital Park (NDP) in Indonesia.

The partnership follows BW Digital’s acquisition of more than 55,000 square meters of land at the Citramas-owned Nongsa Digital Park to build its inaugural data centre in Southeast Asia and strengthen its Asia-Pacific digital infrastructure portfolio.

With a capacity of up to 80MW, the data centre will be designed to meet high density requirements. BW Digital said it will provide scalable solutions for enterprise, cloud and AI workloads, while helping customers to achieve their goals for carbon neutrality and general sustainability.

BW Digital and Citramas Group will jointly deliver infrastructure-as-a-service (IaaS) solutions co-located within the data centre, including landing infrastructure for new submarine cables, international and domestic connectivity, data storage facilities, and computing power for development of AI and machine learning applications.

“This new step anchors BW Digital’s long-term vision to create a neutral and trusted digital ecosystem in the Asia-Pacific region, in tandem with the development of Hawaiki Nui, our new subsea cable, which will first connect South East Asia and Australasia,” said BW Digital CEO Ludovic Hutier. “We hope to accelerate the growth of Nongsa Digital Park as an emerging hub for innovation and technology.”

Citramas Group CEO Mike Wiluan said BW Digital’s presence would “adds immense value in furthering NDP as a strategic data centre hub in the region, connecting Indonesia to key global markets.”

BW Digital is a subsidiary of BW Group, a global energy and maritime group headquartered in Singapore.

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Ooredoo Group launches OTT streaming platform in six markets

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Cisco, NEC to upgrade TIM Brazil network

Cisco and NEC announced a collaboration with TIM Brazil to improve the operator’s network performance, service quality and end-to-end visibility. 

In a statement from NEC, it was detailed how the Brazilian operator strived to improve its quality of service and quality of experience to gain better insights into its NPS. 

Cisco and NEC will upgrade the TIM network with solutions that expand network monitoring ranging across all transport domains, from cell site routers to metropolitan and regional backhaul and to national backbone, including third-party networks. 

Cisco’s Accedian Skylight platform will be deployed to provide a centralised view of the entire network, providing scalability to manage hundreds of thousands of endpoints fully integrated into TIM assurance architecture.

Under this agreement, new hardware and software platforms, installation and consulting services, training, as well as a three-year support contract – will be provided due to local support from NEC in Brazil.

« As a leading 5G mobile operator, TIM Brazil is thrilled to partner with Cisco and NEC to enhance our network capabilities and provide superior experience to our customers. Together, we aim to redefine industry standards and deliver a step ahead telecom infrastructure in Brazil », said Marco Di Costanzo, CTO TIM Brazil.

“Together with NEC and TIM Brazil, we are demonstrating how we can harness the power of AI/ML algorithms to capture, manage and process billions of data points that can make or break the network, » added Kevin Wollenweber, Senior Vice President and General Manager, Data Center and Provider Connectivity, Cisco Networking. 

« With the innovative Accedian Skylight platform in place, TIM Brazil can operate with improved agility, and react quickly with informed decisions to prevent network issues. »

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Driving digital progress in Africa through 5G

At Huawei’s Day0 Forum 2024, taking place on the eve of Mobile World Congress 2024, MTN Group’s Chief Strategy and Transformation Officer, Chika Ekeji, gave a keynote speech to explain how 5G is driving digital progress in Africa.

Ekeji focused on the opportunities that 5G provides for value creation, explaining that MTN aims to unlock the dividends of 5G across Africa. The group is present in 19 markets, with a user base approaching 300 million.

He noted that 5G must be seen within context, and that this is of course different for Africa than for more developed markets. MTN is firmly focused on delivering the benefits of a modern connected life to everyone, and delivering this requires a well-considered strategy. To achieve this, MTN focuses on four strategic priorities – building the largest and most valuable platforms; driving industry-leading connectivity operations; creating shared value; and accelerating the transformation of its portfolio.

Exploring 5G capabilities to enable use cases in Africa, Ekeji noted that the technology is initially enabling enhanced mobile broadband and improved Fixed Wireless Access across he continent, and he noted 5G’s increasing prevalence is facilitating industrial use cases that require massive IoT.. This growing availability of reliable connectivity is further capable of supporting enhanced network slicing, offering enhanced security and the ability to meet more diversified requirements for the digital progress of Africa.

Since 2020, MTN has launched 5G in four African markets – South Africa, Nigeria, Zambia and Uganda. Ekeji noted that MTN Group’s 5G network coverage reaches around 50 million people, with EMBB and FWA use cases driving usage thus far and 5G data accounting for around 3-5% of total network traffic. He also touched on the importance of private networks (a growing consideration  for Africa’s enterprise segment). MTN is aiming to deploy 5Gin more markets by year-end 2024 and expand its 5G population coverage by up to  10 million people.

Ekeji outlined the three main ‘horizons’ for 5G use cases, noting that core connectivity was of course the foundation, with premium connectivity enabling scenarios including edge computing, B2B connectivity, and private networks. Operators will then go on to develop solutions supporting a wide variety of use cases, such as IoT, AR/VR, B2B2C monetisation, etc.

By 2030, Ekeji shared GSMA estimates indicating that the GDP impact of 5G in Sub-Saharan Africa may reach US$26 billion, equivalent to around 0.48% of  the region’s economy by that time. He noted that the retail, manufacturing, and agriculture sectors in particular stand to benefit from enhanced 5G connectivity, while many other areas would also see their efficiency enhanced.

Ekeji argued that the social value of 5G is equally important to its economic value. With fixed broadband penetration rates typically below 2% in many African markets, 5G presents an opportunity to further democratise internet access. Ekeji noted that 5G can create more opportunities in both healthcare and education, furthering the social impact that it will enable.

Focusing on each of these areas, Ekeji began by exploring the potential of 5G for the mining industry in Africa – a major pillar of the continent’s economy that stands to benefit substantially from the improved efficiencies enabled by 5G implementation. He emphasised that even basic network connectivity enables scenarios that can improve the efficacy of extractive industry operations. Further benefits can be realized by adopting advanced technologies including 5G + IoT, AI surveillance, and drones. Many of these use cases can also apply to the logistics of port management, with Ekeji noting that remote operation, surveillance and AR assistance can enable autonomous workflows, better energy efficiency and improved productivity in that segment.

On the subject of healthcare, Ekeji elaborated on challenges and the healthcare divide in Africa and underlined how 5G has the potential to address this sector. As of 2020, almost 40 countries in the World Health Organisation’s Africa index reported having fewer than 20 medical doctors per 10,000 people. Here 5G can help to increase access to healthcare services via remote consultations, CT and ECG monitoring, as well as helping to train more doctors via modern immersive experience even remotely. In the future, more advanced use cases such as remote surgery and medical delivery via drones will become feasible. In addition to the healthcare divide, Africa also has a significant educational divide, with vast numbers of high school-age young people not being educated. Distance learning enabled by 5G presents a means of addressing this issue, whether for general learning, higher education, or vocational learning.

To properly position the continent to take full advantage of 5G, Ekeji outlined a set of mitigations essential to addressing some barriers to 5G adoption. To improve coverage, 5G-ready spectrum must be made available promptly and at fair prices, with regulatory policies put in place to support effective rollouts. Further, bringing down the cost of entry-level smartphones is also essential, and Ekeji noted that it would require device financing schemes as well as policies to support low-cost manufacturing or reduced import duties on handsets. Services will also need to be affordable, which Ekeji argued can be increasingly achieved via operational efficiencies e.g. using green energy solutions to improve reliability and reduce costs, or making more effective use of spectrum via refarming, virtualisation, and automation.

In conclusion, Ekeji argued that while policies and practices would certainly spur 5G adoption, better understanding is required around the benefit that 5G can enable, both for Consumer and Enterprise customers.. To address this, the telecom industry needs to better articulate the capabilities and value proposition of 5G to all stakeholders, using solutions as a means to demonstrate the value proposition. 

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Elevating CX: A Proactive Approach to Order Management & Fulfillment

Elevating CX: A Proactive Approach to Order Management & Fulfillment

This Industry Viewpoint was authored by Manoj Krishna Mohan, Technical Architect, Salesforce Practice, Prodapt Solutions

In the highly competitive Connectedness industry, seamless ordering and fulfilment processes are crucial for service providers to build customer loyalty and gain competitive edge. The challenges in order management such as inadequate service assurance, complex order workflows, and the risk of lost orders have significant implications. Implementing a modern and unified Order Management System (OMS) is essential to address these challenges. By leveraging a unified … [visit site to read more]

AIS releases GSMA Open APIs to combat fraud

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AWS lands generative AI partnerships with CelcomDigi and Maxis

At Mobile World Congress 2024, Amazon Web Services (AWS) signed separate deals with Malaysian telcos CelcomDigi and Maxis to collaborate on generative AI solutions to improve network operations and develop use cases.

Under a Letter of Collaboration signed by CelcomDigi and AWS on Tuesday, CelcomDigi will establish an AI Sandbox using Amazon Bedrock, a managed service that offers high-performing foundation models from AI companies via a single API, along with a broad set of capabilities to build generative AI apps with security, privacy, and responsible AI.

CelcomDigi’s AI Sandbox will be set up in its Innovation Centre for its employees to experiment with, innovate, and implement generative AI solutions for use cases that will be integrated into the operator’s operational platforms for HR, customer service, legal and finance, among others. The two companies will also collaborate to train CelcomDigi employees on AI capabilities.

CelcomDigi also intends to develop and implement Bahasa Melayu language algorithms with Amazon’s Bedrock Large Language Models (LLM), Amazon Titan and Anthropic Claude, that have deep learning algorithms that can process natural languages. CelcomDigi will use these LLMs to develop solutions such as chatbots to communicate with its linguistically and culturally diverse customer base.

CelcomDigi and AWS will also explore deploying personalised generative AI use cases for Malaysian businesses across industries and consumers. 

“With AWS, CelcomDigi can drive new use cases at scale with AI-optimized infrastructure and the flexibility to choose fit-for-purpose foundational models through Amazon Bedrock,” said Pete Murray, Country Manager for Malaysia at AWS. “This collaboration also accelerates the delivery of new innovative AI services to Malaysian enterprises.”

Meanwhile, AWS also announced a new collaboration with Maxis to accelerate innovation in generative AI and 5G use cases for Malaysian enterprise customers.

Under the collaboration, the two companies will focus on leveraging advanced 5G and generative AI technologies to develop business use cases, targeting the retail, manufacturing, logistics and financial services domains.

The collaboration also targets Maxis’ internal processes, focusing on customer service enhancements and support offerings for enterprise customers to make faster, compelling and more effective business decisions.

Maxis said the combined efforts of generative AI integration and LLMs trained to support Bahasa Melayu will also help accelerate the digital transformation journey for more Malaysian businesses.

The AWS deal is Maxis’ second generative AI announcement at MWC2024 this week. On Monday, Maxis said it had expanded its strategic collaboration with Google Cloud by integrating generative AI into its workflow and service offerings.

Maxis and Google Cloud will also develop applied generative AI solutions for data analytics and cybersecurity, and extend generative AI skilling opportunities and learnings to Maxis employees.

Maxis said it also plans to extend its experience with integrating generative AI to its community programmes, eKelas Usahawan and eKelas, to upskill individuals and school students.

Google Cloud also signed an agreement with Indonesian telco Telkomsel at MWC this week under which the operator will integrate enterprise-grade generative AI  into its operations and core product offerings for consumers and businesses.

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