This Industry Viewpoint was authored by Boominathan Shanmugam of Prodapt Systems
Most service providers in the connectedness industry are challenged with the planning and allocation of field technicians based on demand. Gartner states, “Balancing available resources against the demand is essential to successful initiative completion.” Based on the engagements with various service providers, the common challenges in traditional field service capacity planning are … [visit site to read more]
Voice communications can be complicated–especially as organizations and people become more distributed. In 2023, companies will need to be able to keep their voice communications flexible, and that means having complete control over DIDs and SIP connections. Bicom Systems and Telnyx have partnered to empower MSPs and resellers to effectively manage their telephony systems, without having to wait on support agents and tickets.
When number porting and connection set-up is in the hands of onboarding agents and support staff, it can often leave you in the dark. If something goes wrong–how do you know? What systems do you have access to that can help you understand the root of the issue, or give you an estimate of updated cutover dates?
At Telnyx we believe you should have visibility into something as important as migration and connection creation. We have added a number of helpful products and features to give you complete control over your telephony–via our intuitive UI or next-gen APIs.
When you partner with an experienced provider like Bicom Systems, they do all the heavy lifting for you. Providers are equipped with teams of expert engineers ready to prevent and solve issues as they arise or before they occur. That way, resellers and MSPs can focus on what they do best: selling.
FastPort was developed to help customers adequately plan and execute port-ins and the often-complex porting process. In just a few clicks, users can check customer service record (CSR) validation, schedule cutover times, make edits to requests and track port status.
FastPort helps take the stress out of porting by giving you complete transparency at each stage of the process through the Mission Control Portal or via API.
Over the past 3 years, we’ve seen that demand on voice services can change in an instant, and organizations need to be able to respond to that shift in record time. Unlike traditional telephony providers, Bicom Systems and Telnyx don’t limit the number of channels and connections. This facilitates easier scalability rather than being dependent on legacy systems and infrastructure.
We enable businesses to scale voice capacity on demand in the Mission Control Portal. Our multi-cloud, global infrastructure–combined with our deep number inventory–gives customers the flexibility required to manage a next-gen system of communications.
Voice prioritization at Bicom Systems starts when you build your virtual foundation. SERVERware is the only virtualization platform tailored to hosting telephony and unified communications in the cloud. The platform is dedicated to prioritizing voice and is 100% scalable to fit the needs of any business.
Waiting hours to be connected to support just to give basic call information and open a ticket should be a thing of the past. It creates both operational inefficiencies and poor customer satisfaction as the end user waits for answers to issues that can have a big impact on their business.
Telnyx has developed a suite of debugging tools that live in the Mission Control Portal to help our users get from issue → resolution, faster. They include:
As a carrier, Telnyx can help Bicom Systems customers self-serve on issues–across porting, connection set-up and call quality–for improved time to resolution, decreased downtime and an elevated customer experience.
On top of the debugging tools that live in the Telnyx Mission Control Portal, Bicom Systems has a toolbox of its own:
Gain access to markets all across the world with Bicom Systems and Telnyx. Through our partnership, we are making it easier for businesses to scale their communications globally with our suite of self-service tooling for number search and provisioning, SIP trunking creation and management, debugging, and QoS reporting. Telnyx offers Bicom Systems customers PSTN Replacement in over 31 countries around the world, including key markets such as the US, Australia, the UK, and the Netherlands.
To learn more about the Bicom Systems and Telnyx partnership and how we can help you expand your global offering, reach out to a member of our team today!
From around the world this morning and late last week: a couple of interesting executive moves over in Europe, a rebranding, a new data center campus, and a network upgrade project. … [visit site to read more]
The Brazilian government has qualified 12 companies to operate the second section of Norte Conectado, an Amazon River fibre backbone project, as a consortium.
The 12 companies selected were Telefônica, TIM, Claro, Aquamar, ClickIP/ICOM Telecom, SEA Telecom, BR Fibra, Mobwire/DB3, Ozônio Telecom, PPLINK, VOCE Telecom and V.tal. These companies will be able to operate, maintain and commercially use the optical backbone section for a 15-year period, which can be renewed.
According to news service BNamericas, the project, known as Infovia 01, will involve the installation of about 1,100 kilometres of a sub-fluvial fibre cable that will connect the city of Santarém, in the state of Pará, and Manaus, in the state of Amazonas, through fibre laid along the Amazon River. There will also be a number of branches to other towns.
This initiative is part of the second section of the eight that make up the Norte Conectado programme, which seeks to expand the communications infrastructure in the Amazon region of Brazil through an underwater fibre trunk network. This network is said to have a low environmental impact as it uses river beds to reach the population and does not require deforestation.
Infovia 01 adds to the 770km first section, Infovia 00, plans for which we reported in January. Six companies have signed up to form the consortium to use and operate the first section.
Infovia 01 is being deployed and should be completely rolled out by the end of January, according to the government. The infrastructure should be available for use by March.
BNamericas reports that Chinese fibre optics manufacturer Hengtong will be the cable supplier for Infovia 01.
It will soon be a year since Russia invaded Ukraine, plunging the nation into chaos and beginning a humanitarian crisis that continues to this day.
In the face of a myriad of new challenges, the Ukrainian telecoms operators have done an amazing job at keeping their infrastructure operational, working together with each other, the government, and international organisations to provide support for citizens at home and abroad.
In the interview below, Oleksandr Komarov, CEO of Kyivstar, shares the company’s journey over the past year, from the challenge of keeping nearly 8 million Ukrainian refugees connected to their loved ones, to maintaining an operational network as Russia continues to shell critical infrastructure this winter.
You can view the full interview from the link below.
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Earlier this year, Kyivstar won the coveted Crisis Response Award at the World Communication Awards for the brilliant work they are doing to keep people connected during, both at home in Ukraine and for refugees abroad. Learn more about the World Communication Awards here.
The judicial process involving the recovery plan of Brazilian service provider Oi seems to be over – after more than six years of negotiations with creditors.
Judge Fernando Viana of the 7th Business Court of Rio de Janeiro has now decreed that all obligations assumed by the company have been fulfilled. His decision noted that the judicial recovery plan was the largest in the country’s history and one of the most complex cases in the contemporary legal world.
Brazilian press reports say that as a result of the merger between Oi and Brasil Telecom, Oi filed for judicial recovery in the Rio de Janeiro Court in June 2016. At the time, the company owed BRL 65.4 billion (about US$12.3 billion but possibly closer to US$19 billion at today’s rates) and renegotiations with creditors to restructure the debts had failed. It was the largest bankruptcy request in the country’s history. The gross debt is now about a third of that amount.
In December 2017, creditors approved the judicial recovery plan, which reduced liabilities by 40% through the conversion of debts into equity interest in the company. The sale of Oi’s assets – mobile operations, a submarine cable company, a fibre optic company and around 8,000 fixed telephone towers – followed a few years later. There was also a debt reduction agreement with the Attorney General’s Office.
But the story isn’t quite over yet. The company still has around 22 billion reais (US$4.2 billion) of debts, and Oi, with limited cash-generating assets, will probably be loss-making for a while yet.
In addition unpaid creditors will still be able to continue to make claims. Oi faced claims from some 65,000 creditors, and not all cases have been settled to date. However, according to TeleGeography’s CommsUpdate, the judge noted that “it is not the objective of the judicial recovery process to check whether the debtor will fulfil all the obligations contracted in the plan”.
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As 2022 comes to a close, Zayo released some details on where it has been investing in its network. The list gives us a sense of not just 2022, but where the company is headed as we move into 2023. … [visit site to read more]
This week, BT has announced that it will consolidate its Enterprise and Global business units into a single unit, BT Business.
The move comes as the latest step in a wider rebrand for BT, first announced back in April, which centres around EE becoming the primary company brand for consumers, and BT for business customers.
BT says the consolidation of the two units will not only simplify their operations, but will generate at least £100 million in savings through 2025 through economies of scale and various synergies.
Combined, BT Global and BT Enterprise currently generate revenues of around £8.5 billion a year, with an EBITDA of £2 billion.
“By combining the two units, BT Business will bring the Group’s combined assets, products, capabilities and brand to the service of all of our 1.2m business customers who will benefit from faster innovation and delivery. Bas is an excellent leader and I’m confident he will build on the plans already underway and drive the combined business back to growth,” explained BT CEO Philip Jansen.
The new unit will be led by Bas Burger, current CEO of BT’s Global unit.
Meanwhile, Rob Shuter, the existing CEO of BT Enterprise, will be leaving the company in the coming months after helping oversee the integration process.
BT Business will officially begin reporting as a single unit from April next year.
Want to learn all of the latest news and strategy from the UK telecoms industry? Join the ecosystem in discussion around some of the sector’s largest challenges at the upcoming Connected North conference
Also in the news:
The Asia Communication Awards Ceremony 2022: Watch live!
Vodafone launches first urban Open RAN sites in Southwest UK
TSMC to pump $40bn into Arizona chip fab
This Industry Viewpoint was authored by Kailem Anderson – Vice President of Portfolio and Engineering for Blue Planet, a division of Ciena
Network engineers and architects commonly used diagrams to visualize their network architecture. However, with the advent of disaggregated networks, 5G, and edge computing, which are designed to deliver dynamic services comprised of virtualized resources that can be placed anywhere in the network, generating an accurate picture of the ever-changing network has become more challenging than ever. … [visit site to read more]
